Reviews Average Rating 535 Total Reviews Submit A Review April 22, 2018 "Dustin was timely and very professional at all times!" April 21, 2018 "I appreciated the cutesy and professionalism of your employees. They were also very tolerant of my dog barking at them." April 20, 2018 "Dustin was very professional and thorough." April 20, 2018 "Showed up on time, informative, professional." April 19, 2018 "My original reservations were for two consecutive services. 8-10 Am at 9306 Bluewing Terrace followed by 10 AM-12 noon at 4630 Miller. I was told the services were to b..." April 19, 2018 "EFFFICIENT, FRIENDLY" April 19, 2018 "On time very professional friendly and good communicator" April 19, 2018 "Excellent in everyway!" April 19, 2018 "The tech was on time and polite. I gave him a 3 because I feel he didn't do a complete tune up. I've been here for many of tune ups and every one always took a panel off..." April 18, 2018 "Very helpful. Explained everything he did, and showed us everything" April 18, 2018 "Very friendly team of 2 service experts for our Spring tune up and exterior air conditioning unit cleaning." April 18, 2018 "I have been using Knochelmann for over 10 years and have never had a problem with the services provided or billing." April 18, 2018 "Derek was punctual, very courteous, helpful and knowledgeable." April 18, 2018 "The technicians David and Darrell were very courteous, tidy and caring. We had a very sick family member in the home and they made every effort to make the furnace instal..." April 18, 2018 "I was pleased with the fact that the plumber came on a Sunday since we were having an emergency with back up sewage in bathroom. I was pleased that he spoke with me on th..." April 18, 2018 April 17, 2018 April 17, 2018 "Instructions given on how to use humidifier & also had the filters needed on hand so we purchased them." April 17, 2018 "Was told my indoor coil had mildew and rust unit is serviced every 6 months was not this before.Tech. Left A/C running." April 17, 2018 "Your Tech removed the fuses for the outside compressor but did not put them back. As a result, the fuses sat outside in the rain for 2 days and we couldn't figure out why..." April 17, 2018 "It took a really long time and I am not actually sure that the unit will work properly. I heard a really loud BANG the day after the service and the tech told me that is..." April 17, 2018 "Good communication of arrival timing, professional and reliable service. Completely satisfied." April 17, 2018 "Both technicians were courteous and friendly." April 17, 2018 "Excellent service, Friendly and knowledgeable technicians. Very satisfied " April 17, 2018 April 17, 2018 "Pleasant to talk to. Did a good job." April 15, 2018 "Met all expectations and was helpful and friendly" April 14, 2018 "Service ok. Sales issue. Jerod came with Dave. Presentation ok. Wouldn’t give final discount if we didn’t make appt then. We didn’t agree to sale & said we’d let him know..." April 12, 2018 "We like Glenn to do the work and feel like we can trust him." April 11, 2018 "Workers were very nice, polite and professional, however, they are not completely knowledgeable about the system we have. This has been the case of every worker who has s..." April 11, 2018 "Excellent service" April 11, 2018 "na" April 11, 2018 April 11, 2018 April 11, 2018 April 10, 2018 April 10, 2018 April 10, 2018 "All good" April 10, 2018 April 10, 2018 April 10, 2018 "Promp, professional" April 10, 2018 "The technician was very polite and explained what did. " April 10, 2018 "tech was very nice and new what he was talking about." April 10, 2018 "Everything went well, I would have purchased an additional product if I could have used more than one coupon." April 10, 2018 April 10, 2018 "Very friendly service willing to accommodate." April 10, 2018 "technician was professional, thorough and effectively communicated the status of the equipment." April 10, 2018 April 10, 2018 April 10, 2018 "I completed this survey previously and tried to submit it. The technician explained everything that was done thoroughly and was very courteous" April 10, 2018 "Technician stated that our humidifier had been installed incorrectly and remedied the problem. My question would be: why was this not discovered by the other technicians ..." April 10, 2018 "As always the work was good [Kenny] and because you were in the area, very prompt. My failure to change the filter, however, resulted in the problem—a first for us. We su..." April 10, 2018 "Professional, timely and courteous!" April 10, 2018 April 10, 2018 April 10, 2018 April 10, 2018 "Prompt. Friendly. Explained what they were doing and results " April 08, 2018 "On time. Friendly and professional. Knows our complicated system." April 07, 2018 "The furnace was installed very well and the follow up service has been the best ever. " April 06, 2018 "Stan Foss was the first tech to fix a tankless water heater without having to install a new one." April 06, 2018 "Once again Larry was the consummate professional. He patiently and meticulously repaired our mini split unit. We have total confidence in him." April 06, 2018 "Larry was very customer service oriented. He explain in detail issues with the furnace. He offered a service package in which I purchased." April 06, 2018 April 05, 2018 "My initial experience was very disappointing, Casey then set up a return visit of which Jimi and a partner came (with booties on) and did what should have been done the f..." April 05, 2018 "He was very knowledgeable and each time he did something, he explained why he was doing it." April 05, 2018 "Ronnie and Leonard were very informative and friendly. They answered all my questions about the Dynamic System which we will seriously consider. I couldn't have asked for..." April 05, 2018 April 04, 2018 April 04, 2018 April 04, 2018 "technician courteous and efficient" April 04, 2018 "he was very thorough. although the guy that came out in july and told me I had a leak and put dye in the lines..he never found a leak but charged me for gas that was lost..." April 04, 2018 April 04, 2018 "great service tech" April 03, 2018 April 03, 2018 April 03, 2018 "The technician was professional and friendly and informative." April 03, 2018 "Always on time and professional" April 03, 2018 "We had to reschedule to a later date & I did not like the time they came." April 03, 2018 April 03, 2018 April 03, 2018 "while the tech did a good job I had to ask him to look at filter as he was not going to pull it since it was only a month or so old, also they left without putting the th..." April 03, 2018 April 03, 2018 "The technician was very friendly and took as much time answering any questions, and explaining everything. " April 03, 2018 "he was experienced in what he does, it took him only about 5 minutes to figure out my plugged orifice problem with the humidistat and he did the semi annual cleaning and ..." April 03, 2018 "The expert was amazing! Told me what I needed to do and what I could do. Very clear in that distinction and very trustworthy " April 03, 2018 "was very professional and thorough" April 03, 2018 March 30, 2018 "Stan Foss did a great job to get the lower heating element in the water heater with all the scale buildup in the way." March 30, 2018 March 29, 2018 "very professional, very polite, very thorough" March 29, 2018 "BART is professional and personable. He explains things clearly, answers questions, and is conscientious about cleaning up." March 28, 2018 "Professional, knowledgeable and courteous service" March 28, 2018 March 28, 2018 "He got the problem solved." March 28, 2018 "It wasi 32 degress outside --too cold to safely run the air conditioner. Technician was willing to do the inside work and will return to do the outside work. " March 28, 2018 "ON time. Completed work efficiently and professionally. Friendly and explained everything. " March 28, 2018 "Quick and efficient." March 28, 2018 "Always on time, explaining everything that was done" March 27, 2018 March 27, 2018 "Mainly because my “window” was between 4:00 and 6:00, and the technician showed up at 6:40. I was actually in my car getting ready to back out of the garage when he pull..." March 27, 2018 "Technician was very professional, patient and knowledgeable." March 27, 2018 "Technician knowledgeable, proficient, personable, thorough." March 27, 2018 "EFFICIENT SERVICE BY TECHNICIAN" March 27, 2018 "The sales rep ,Jim Hill was excellent! He explained everything. And the two service techs, Chad W. and Andy B. were excellent! They did a great job and were very neat!! A..." March 24, 2018 March 24, 2018 "Good price, great service and very friendly " March 24, 2018 "Andre' was most through and he answered all my questions I had" March 23, 2018 "Everything done was fine, but I was told that you'd have to come back to finish the outside work because it was too cold and I have yet to get the call to reschedule" March 23, 2018 "I called and asked about my plumbing issue....I had leak said thought dishwasher, was told sounds like a plumbing issue...was never told that if dishwasher, we don't do t..." March 22, 2018 "Everything installed now seems to work fine. " March 22, 2018 "Technician, Jim, cheerfully handled a difficult situation with our furnace that instead of draining to the floor drain was emptying onto our basement floor. He had to fas..." March 22, 2018 March 22, 2018 "some confusion as to what service was to be performed that day..left hand, right hand thing..Larry my technician made the transaction good.." March 21, 2018 "Knowledge, unhurried, friendly, explained what he was doing, asked about other heating / cooling problems, and identified a possible solution to heating building uniforml..." March 21, 2018 March 21, 2018 "The call center rep was very polite and helpful unlike those at other companies. This was the 4th company I called and the other 3 were unable to provide answers to my r..." March 21, 2018 "from your sales representative Jerod to the install crew you treated us professionally and did a great job" March 21, 2018 "Compared to the terrible repairmen I've dealt with in the past, this guy (Glen) was so professional, so conscientious, so considerate that I was really impressed." March 20, 2018 "Quick and easy " March 20, 2018 "Work seems OK, but the price was steep." March 20, 2018 "polite" March 20, 2018 March 20, 2018 "My receipt even says100% satisfaction guaranteed. Well on Feb 15, 2018 you all ran a snake down our main line due to back up in our basement tub. On Friday, March 16, 2..." March 20, 2018 March 20, 2018 "Your technician arrived later than I expected. Fortunately I was on spring break last week and so this was not as inconvenient as it would have been any other week." March 19, 2018 "Gary Zigmann was my technician. He was kind and wore his shoe covers without being asked. He went over what he did and shared information about clean air purifier and th..." March 19, 2018 March 19, 2018 "very nice and helpful and on time" March 18, 2018 "on time, neat, courteous, thorough, knowledgeable, helpful" March 16, 2018 March 16, 2018 "He was knowledgeable, friendly and professional." March 15, 2018 March 15, 2018 "nothing but a sales pitch. was warned before hand what you would try to sell me and it sure happened." March 14, 2018 "Very nice knowledgeable young man. Courteous and respectful of your property. " March 14, 2018 "performed the tasks requested" March 14, 2018 "The arrived late for appointment. Furnace had an error code after the tech left." March 14, 2018 "On time, no hassles" March 14, 2018 "the tech listened to my concerns and did a great job. " March 14, 2018 March 14, 2018 March 14, 2018 March 14, 2018 "Excellent team and work, however, they new nothing about the thermostat...they said it was the first time the seen it and installed it. I think I have figured it out...b..." March 14, 2018 March 14, 2018 "Quick service. left area clean. Technician was very polite." March 14, 2018 "Polite. Did not try to push anything on us. " March 13, 2018 "Professionalism" March 13, 2018 "The tech was very knowledgeable and did a good job." March 13, 2018 "My tech Paul sas efficient courteous and explained all before he left." March 13, 2018 "Came as promised. Checked all three systems. Washed outside units with hose. All work done neatly and efficiently." March 13, 2018 March 13, 2018 "Arrived on time, did the job, very courteous and professional" March 13, 2018 "Larry explained what he was doing and also gave us some suggestions for the future" March 13, 2018 "Professional" March 12, 2018 "Steven was very friendly & explained everything he did AND he found that the HP wasn’t working & we were running on Electric Heat only. He fixed the problem!!" March 12, 2018 "Leonard was exvellent, petsonable and knew his stuff" March 11, 2018 March 10, 2018 "Joseph is SO KIND and explains everything to me" March 08, 2018 "On time, very friendly / informative" March 08, 2018 "Called first, came in clean, was competent. Just very good experience. Will call him if I need anything else. I don't have the phone app so I couldn't do this on phone." March 08, 2018 "George came early and was finished before my appointment time - about one hour early. He was very professional and efficient." March 07, 2018 "Quentin Penberton my service Tech was very thorough and explained every part of the prepaid service he performed. I really trusted and respected his knowledge." March 07, 2018 March 07, 2018 "Service was very efficient & timely" March 06, 2018 March 06, 2018 "Bart was on time in completing the preventative maintenance. as all the repairmen respect our putting shoe covers on when the enter." March 06, 2018 "Quick and thorough." March 06, 2018 "AFTER OUR INITIAL SERVICE, ADDITIONAL WORK WAS RECOMMENDED -- THE TECHNICIAN DID NOT SHOW UP FOR THE FIRST APPT, WAS VERY LATE FOR THE 2ND APPT, COULD NOT FINISH THE WORK..." March 06, 2018 "Excellent service always!!" March 06, 2018 "Tech filled me in on each step of the check. " March 06, 2018 March 06, 2018 March 06, 2018 "He had been here for my last check up and I like having the same person more than once. He found my filter was bad (chewed by mice, in fact). Also recommended that I have..." March 06, 2018 March 06, 2018 March 06, 2018 "good friendly technician. discussed what he was doing with me. thorough work." March 06, 2018 "Very efficient" March 05, 2018 "Arrived when he said he would. Offered suggestions for filtration improvement without pressure to purchase." March 04, 2018 "I was told I needed a new capacitor and the cost would be $150.00. I was able to purchase one for $23.60 and was able to install the new one in 5 minutes. My system was a..." March 04, 2018 "Job was done well, price is way too high" March 04, 2018 March 03, 2018 "Excellent job, just forgot to reset our thermostat when he finished." March 03, 2018 "Stan Foss is a great guy and a great plumber. Could not be more pleased. " March 03, 2018 "Leonard was friendly, informative and timely." March 02, 2018 "Technician was polite, friendly, open to questions about service process and explained what checks and results meant as he worked. I enjoyed talking with him." February 28, 2018 "Joe Violet called before he came to my home and introduced himself. And took care of business and got my heating/air back to working condition and it was kicking out the ..." February 28, 2018 "Quality every time. " February 28, 2018 "Service tech was very courteous, prompt, and knew what he was doing." February 27, 2018 February 27, 2018 "called, came on time, clean area, explained what was wrong and how to fix it." February 27, 2018 "All good" February 27, 2018 February 27, 2018 February 26, 2018 "was prompt, knew his job,nice,good job" February 26, 2018 "Professional, explained process, answered questions. Very courteous" February 26, 2018 "The tech tried selling me a $9000 replacement system when all that was needed was a new igniter." February 24, 2018 "Dave did an outstanding job of informing me of the do's and don'ts of HVAC. I would have Dave Seible always service my HVAC." February 23, 2018 "Knowledgeable, thorough technician arrived timely." February 23, 2018 "Professional---explained the problem and made some things to be aware of going forward." February 22, 2018 "Very quick response. Technician very polite and responsive to issue. " February 22, 2018 "Dave the service tech was outstanding and cleaned up after himself. Very polite and friendly. Explained the service as most don't." February 21, 2018 "Quick service; explained the problem and fixed it; courteous serviceperson" February 21, 2018 February 21, 2018 "Didn't call before arriving as requested" February 20, 2018 "Excellent service and very personable!" February 20, 2018 February 20, 2018 "On time and very professional." February 20, 2018 "Larry is very professional and helpful." February 20, 2018 "VERY PLEASANT YOUNG MAN. NOT PUSHY." February 20, 2018 "On time, proficient and friendly." February 20, 2018 February 19, 2018 "Because he explained everything to us and what he did. Plus, he also explained the costs and told us what he had to do." February 19, 2018 "he knew his job and came in and got the job done. Very knowledgeable and courteous." February 17, 2018 "Courteous and explains what is done and needed." February 17, 2018 "Joshua explained and showed the effects from not having a UV light system installed near the indoor coil for the air conditioning. Had one installed. He did a great job..." February 16, 2018 "prompt and efficient" February 15, 2018 "Very good tech and very friendly." February 15, 2018 "Technician was well-informed about the problem that I had and presented the cost of the repair succinctly. He was very professional about everything and did a really tho..." February 14, 2018 "came the same day I called." February 13, 2018 "Dustin provided a stress-free experience from start to finish." February 13, 2018 "Efficient in use of time, clean, courteous" February 13, 2018 "Glen knows our system and the care it requires" February 13, 2018 "Was not able to fix the issue that day. Rescheduled for 5 days later. Husband fixed the problem during that time. Spent $84 for a service call for nothing." February 13, 2018 February 13, 2018 February 13, 2018 February 13, 2018 "Polite, on time very knowledgeable and very good at explaining operation of system to me. Felt confident we had made the right decision. Would use again." February 13, 2018 February 13, 2018 "He did a great job " February 13, 2018 "Tech was friendly and knowledgeable " February 12, 2018 "I liked the way Leondard explained everything he was doing cause that helps me to know what I’m supposed to be doing to keep my unit in good working condition. Great job ..." February 12, 2018 "Service was provided as needed and questions answered." February 10, 2018 February 07, 2018 "Paul Lukas did a great job adjusting the tankless hot water heater installation to meet Greene County's requirements. While he was making the adjustments, he discovered ..." February 07, 2018 "Work finally done right after 3 visits of your men and installation of a defective part. Still waiting to hear from you reguarding discount on original visit and part in..." February 06, 2018 February 06, 2018 February 06, 2018 "person was very knowledgable" February 06, 2018 "I liked the service man. He explained what he was doing. He was very thorough." February 06, 2018 "The technician was excellent. My problem is that I had to pay for another service call, when it wasn't fixed in the two previous visits. Just coincidental that service a..." February 06, 2018 "Our service man was very polite and addressed all concerns and questions we had about our service here. " February 06, 2018 February 06, 2018 "It took your company over 24 hours to respond to a furnace emergency despite having paid for a service contract. I subsequently learned you only had 1 service man who kn..." February 06, 2018 "Have always done a nice job." February 06, 2018 "Technician diagnosed problem right away and quickly repaired the problem. Great job! " February 06, 2018 "Tech was on time, was courteous, worked efficiently." February 06, 2018 "Professional and educates customer." February 05, 2018 "the humidifier was repaired but my relative humidity is either set to low or it isn't performing at 100%. It doesn't get above 30% and it is set at 35%. I have wood ins..." February 05, 2018 "The tech was very professional and got the issue taken care of very quickly." February 04, 2018 "both calls for furnace and plumbing were nothing but sales calls. I was warned that the furnace guy would find mold on something,only a picture on his phone that could be..." February 03, 2018 "You changed our appointment time without notifying us,, and then the technician did not come within the rescheduled time." February 01, 2018 "Joe explain everything he was checking out." February 01, 2018 "Paul was very professional and answered all of my questions." February 01, 2018 "Great Service...Andrew was polite and prompt." February 01, 2018 "I scheduled a tune up, but had some other issues, a continuously running fan, humidifier not working and unable to control humidifier from thermostat. They listened care..." February 01, 2018 "Neat. Clean. it all works again. I request the same technician every time." January 31, 2018 "Tech was on time and did a great job." January 31, 2018 "Very thorough. Did an excellent job on inspection of the furnace. Knew what to look for and what to expect when testing a component. " January 31, 2018 "Dave is an outstanding tech. Very respectful of your home and time. He make sure he has answered all questions and is so very customer friendly. He knows his craft and..." January 30, 2018 "Technician was prompt and very nice. I would also like to mention that I really appreciate the reminder calls I get letting me know that I need to schedule for my prepaid..." January 30, 2018 "Joe Violet was very kind and thorough about the issue I had with the alerts I was receiving on my thermostat. Also he explained when I would know when filter for humid..." January 30, 2018 "early, relayed what he was doing, professional approach" January 30, 2018 "It took 4 or 5 trips, from multiple tech,s during the cold spell to get it fixed, but at least it is working now. It ended up being the problem that the supervisor though..." January 30, 2018 "Each time your technicians come, there is a soft up-sell on products your company provides. Slightly annoying." January 30, 2018 "Just keep doing what you are doing." January 30, 2018 "Furnace running great. " January 30, 2018 January 30, 2018 "Professional and thorough." January 30, 2018 "The issue was minor, but the service was professional." January 29, 2018 "Professional, polite. Could have put on booties, though." January 29, 2018 "Larry was super helpful in explaining our system." January 27, 2018 "tim did an outstanding job on the work he preformed." January 26, 2018 "Ex. service" January 25, 2018 "Very impressed with how Gary had barely begun to put on his booties that he was already explaining that he would be asking a few questions about our furnace operation but..." January 25, 2018 "Because the problem was recified temporarily. When the weather improves this Spring you will be installing a new motor in the exterior air handler. " January 24, 2018 "Dustin showed us everything he was going to do.He also changed our water lines and we are very pleased with it." January 24, 2018 "Prompt and helpful" January 23, 2018 "Knowledgeable, through, clean and professional." January 23, 2018 January 23, 2018 "I don't feel the technician spent enough time to thoroughly go over my furnace.Based on the time spent by previous technicians I feel I was short changed. I know they log..." January 23, 2018 "Service was very prompt and professional" January 23, 2018 "Andrew seem to be knowledgeable and knew what he was doing. Very satisfied." January 23, 2018 "Fine work" January 23, 2018 January 23, 2018 January 23, 2018 "Polite, friendly, helpful, solved problem" January 23, 2018 January 23, 2018 "Technician was thorough, professional, likeable. Showed up on time." January 23, 2018 "Answered questions. Gave suggestions. Courteous and within time window." January 22, 2018 "technician was respectful and knowledgeable" January 22, 2018 "I could not be happier about the outstanding service provided by Mr. Foss. He replaced my garbage disposal in an efficient and professional manner. His knowledge and work..." January 22, 2018 January 21, 2018 January 21, 2018 January 21, 2018 January 20, 2018 "Gary Zigmann was very courteous and thorough in his maintenance visit." January 19, 2018 "Timely and excellent service Gary very pleasant and explains all work completed" January 19, 2018 "Very clean and tidy and informative. He cared about my furnace. " January 19, 2018 "Kenneth was on time, polite, respectful and extremely knowledgeable of the service required to fix the problem. I am DELIGHTED with the service provided." January 19, 2018 "He came in and fixed the problem right away, he had a great attitude and was pleasant to talk to." January 19, 2018 "We woke up to 61 degrees in our main level. This was supposedly fixed last mute" January 17, 2018 January 17, 2018 January 16, 2018 "The plumber was very indecisive. Cost us $80 and had to call another plumbing company that got the work done without nocking out walls which was the plan for your plumber..." January 16, 2018 "Professional, polite and informative. " January 16, 2018 January 16, 2018 January 16, 2018 "Good service by polite technician." January 14, 2018 "Larry is ALWAYS professional and courteous and ALWAYS fixes the problem. He is patient and carefully explains the issues." January 10, 2018 "Nicholas was courteous and professional. The service required moving a pedestal sink to get access to the drain pipe in a very small space with difficult access, and clea..." January 10, 2018 January 09, 2018 January 09, 2018 "Both furnaces were serviced and I specifically asked about why the humidity level was so low and not reaching the level that was set. I paid for 2 new humidifier pads but..." January 09, 2018 January 09, 2018 "No salesmanship" January 05, 2018 January 02, 2018 "Qiuet and efficient " January 02, 2018 "My lower level is freezing. I will be calling them to come back out this week. I am thinking I should call late at night so they can really feel how cold my house is. I p..." December 27, 2017 "Complete tune up" December 26, 2017 "The technician told me that our furnace was dangerous and needed to be turned off. I immediately got a second opinion and the furnace was found to be fine. " December 26, 2017 December 26, 2017 "Dave does great work, quick, efficient and knowledgeable " December 26, 2017 December 26, 2017 December 26, 2017 "Reliable skilled service" December 26, 2017 December 26, 2017 December 26, 2017 "Dave is thorough and cares about getting it fixed - when he can get the parts!" December 22, 2017 "Technician was on time, seemed quick and efficient, and very friendly." December 19, 2017 December 19, 2017 December 19, 2017 "There is still something wrong with the humidity level-it is set at 35% but has been reading 21-22% for the past 4 days since the service was done. (Someone is coming thi..." December 19, 2017 "Did the job didnt try to sell a bunch of stuff" December 18, 2017 "The tech arrived on time. Was polite. Took his time to make sure unit was in good working order." December 18, 2017 December 16, 2017 "Leonard is a very nice, affable guy who also seems to do his job well. My only reason for not giving a higher rating has nothing to do with him. It was the price. But ..." December 14, 2017 "Seemed fine at the time. Was anything done with my whole home humidifier? Doesn't feel like its working." December 13, 2017 "Larry has always been courteous and professional and willing to answer my questions to my satisfaction" December 13, 2017 "friendly and informant " December 12, 2017 December 12, 2017 "Polite, answered my questions, worked steadily the entire time to complete the service." December 12, 2017 "Leonard(#341) was GREAT.Very Respectful,Honest,and a very good hearted person.Hope you keep him." December 12, 2017 "Larry always does a nice job....he is dependable and trustworthy." December 12, 2017 "Miles was pleasant, knowledgeable and answered questions without hesitation." December 06, 2017 "Service person took to explain what he was doing and why and answered all questions I asked." December 05, 2017 "The gentleman set to work without any questions or troubles." December 05, 2017 December 05, 2017 "I believed I have already taken this survey. the technician was prompt and professional. I keep my service contract because I have found the service to be professional." December 05, 2017 "Bart was efficient,patient with all my questions and informative." October 11, 2017 "HE HAD TO GO GET A FURNACE FILTER WHICH MADE HIM LATE FOR A CLASS THAT HE HAD." October 10, 2017 "Technician was friendly, thorough and honest." October 10, 2017 "Technician did a very thorough check on our furnace. He was very friendly and professional." October 10, 2017 "Leonard was great! On time arrival, friendly service, knowledgeable, explained things well so I could understand. " October 06, 2017 "Leonard is an asset to service experts" October 05, 2017 "Larry was very professional, took his time to answer any questions I may have had and completed our service call in a timely fashion. " October 04, 2017 "arrived & finished within window." October 03, 2017 "I have used Larry for several years. I can trust him and I trust his opinions. I have had techs from your company that I can't trust. I will only request Larry." October 03, 2017 "Leonard Ballard was a personable and knowledgeable person. He welcomed questions and answered them to our satisfaction. The workmanship and service were first class." October 03, 2017 "Knowledge and personality plus " October 03, 2017 October 03, 2017 "very good inspection of heater, needed part, showed me old one excepted suggestion to get part. Very Satified" September 29, 2017 "The team was excellent!" September 27, 2017 September 26, 2017 "Couldn't give a higher rating" September 26, 2017 "Larry has been here before. He did a good job then and now. In and out with no fuss no muss." September 25, 2017 "They were able to come in a very quick window of time. Nick was very knowledgeable in determining the problem and what would need to be done" September 21, 2017 September 19, 2017 "WHEN THE TECH WAS FINISHED, HE CAME UP AND TOLD ME WHAT HE DID, TOLD ME THE EFFICIENCY WAS VERY GOOD AND CHANGED THE FILTER. I ONLY HAD THE EFFICIENCY RATING ONLY 1 OTH..." September 19, 2017 "On time, thorough, professional job." September 19, 2017 September 13, 2017 September 12, 2017 September 12, 2017 "My 4 ton central air unit was working prior to service (9/7). When the weather heated up 2 days later (9/9), I discovered it didn't work. I let Knochelmann know about thi..." September 05, 2017 "Leonard was great. He was very efficient, courteous, and businesslike." September 05, 2017 "very pleasant person-came on time, patient with my dogs-just overall nice" September 01, 2017 "Air went out 10pm, tech that called back said he probably wouldn't make it until 1am. I could tell he had no desire to come that night. He encouraged me to wait until mor..." August 30, 2017 "Leonard very thorough- and a great teacher re maintenance. " August 29, 2017 August 24, 2017 "arrival within time range given, telephoned about 30 minutes out" August 23, 2017 "Promptly diagnosed the problem late in the day and returned the next morning to install the defective part." August 22, 2017 August 22, 2017 "The installers arrived on time, and worked efficiently to get the airconditioner installed. Cleaned up well." August 22, 2017 "Very courteous, professional, and thorough. " August 22, 2017 "Service tech was personable, efficient, explained everything, most importantly, was professional. " August 18, 2017 "My system is running efficiently." August 17, 2017 August 17, 2017 August 16, 2017 "Very professional person, showed his knowledge about what he did." August 16, 2017 "very courteous and informative " August 15, 2017 "He called ahead, was friendly and knowledgeable and tolerated me hovering and asking questions. " August 15, 2017 "He was professional, and knowledgeable. " August 15, 2017 "The service service tech was very friendly and straightforward. He informed my wife what's needed and explained why. She was very comfortable with him" August 15, 2017 "Corrected the problem as requested and service tech was easy to work with." August 08, 2017 "A very nice guy." August 08, 2017 August 08, 2017 "The technician, Jeff, was very thorough, explaining steps we should take to maintain our system in between servicings. " August 02, 2017 August 02, 2017 August 01, 2017 August 01, 2017 "Tech didn't try to sell my son anything or take advantage that I was not there" August 01, 2017 "Seemingly competent and friendly service." July 28, 2017 "The technician seemed to do a very thorough job servicing the AC units and the electronics of the equipment." July 27, 2017 "Tech was very helpful but I was surprised I was charged a full visit fee. When I asked if he could go ahead and do a maintenance check, he said I would have to schedule ..." July 27, 2017 "Larry was very knowledgable, friendly, and reassuring." July 26, 2017 "Jimi was extremely professional, personable, efficient and friendly. He immediately identified the issue, we agreed to a fair price, he left to pick up parts (and returne..." July 26, 2017 July 25, 2017 July 25, 2017 "The tech was courteous and friendly. He arrived on time. The area was left in good condition. The air conditioning unit was working within specifications, no work was nee..." July 25, 2017 July 24, 2017
April 21, 2018 "I appreciated the cutesy and professionalism of your employees. They were also very tolerant of my dog barking at them."
April 19, 2018 "My original reservations were for two consecutive services. 8-10 Am at 9306 Bluewing Terrace followed by 10 AM-12 noon at 4630 Miller. I was told the services were to b..."
April 19, 2018 "The tech was on time and polite. I gave him a 3 because I feel he didn't do a complete tune up. I've been here for many of tune ups and every one always took a panel off..."
April 18, 2018 "Very friendly team of 2 service experts for our Spring tune up and exterior air conditioning unit cleaning."
April 18, 2018 "I have been using Knochelmann for over 10 years and have never had a problem with the services provided or billing."
April 18, 2018 "The technicians David and Darrell were very courteous, tidy and caring. We had a very sick family member in the home and they made every effort to make the furnace instal..."
April 18, 2018 "I was pleased with the fact that the plumber came on a Sunday since we were having an emergency with back up sewage in bathroom. I was pleased that he spoke with me on th..."
April 17, 2018 "Instructions given on how to use humidifier & also had the filters needed on hand so we purchased them."
April 17, 2018 "Was told my indoor coil had mildew and rust unit is serviced every 6 months was not this before.Tech. Left A/C running."
April 17, 2018 "Your Tech removed the fuses for the outside compressor but did not put them back. As a result, the fuses sat outside in the rain for 2 days and we couldn't figure out why..."
April 17, 2018 "It took a really long time and I am not actually sure that the unit will work properly. I heard a really loud BANG the day after the service and the tech told me that is..."
April 17, 2018 "Good communication of arrival timing, professional and reliable service. Completely satisfied."
April 14, 2018 "Service ok. Sales issue. Jerod came with Dave. Presentation ok. Wouldn’t give final discount if we didn’t make appt then. We didn’t agree to sale & said we’d let him know..."
April 11, 2018 "Workers were very nice, polite and professional, however, they are not completely knowledgeable about the system we have. This has been the case of every worker who has s..."
April 10, 2018 "Everything went well, I would have purchased an additional product if I could have used more than one coupon."
April 10, 2018 "technician was professional, thorough and effectively communicated the status of the equipment."
April 10, 2018 "I completed this survey previously and tried to submit it. The technician explained everything that was done thoroughly and was very courteous"
April 10, 2018 "Technician stated that our humidifier had been installed incorrectly and remedied the problem. My question would be: why was this not discovered by the other technicians ..."
April 10, 2018 "As always the work was good [Kenny] and because you were in the area, very prompt. My failure to change the filter, however, resulted in the problem—a first for us. We su..."
April 07, 2018 "The furnace was installed very well and the follow up service has been the best ever. "
April 06, 2018 "Stan Foss was the first tech to fix a tankless water heater without having to install a new one."
April 06, 2018 "Once again Larry was the consummate professional. He patiently and meticulously repaired our mini split unit. We have total confidence in him."
April 06, 2018 "Larry was very customer service oriented. He explain in detail issues with the furnace. He offered a service package in which I purchased."
April 05, 2018 "My initial experience was very disappointing, Casey then set up a return visit of which Jimi and a partner came (with booties on) and did what should have been done the f..."
April 05, 2018 "He was very knowledgeable and each time he did something, he explained why he was doing it."
April 05, 2018 "Ronnie and Leonard were very informative and friendly. They answered all my questions about the Dynamic System which we will seriously consider. I couldn't have asked for..."
April 04, 2018 "he was very thorough. although the guy that came out in july and told me I had a leak and put dye in the lines..he never found a leak but charged me for gas that was lost..."
April 03, 2018 "while the tech did a good job I had to ask him to look at filter as he was not going to pull it since it was only a month or so old, also they left without putting the th..."
April 03, 2018 "The technician was very friendly and took as much time answering any questions, and explaining everything. "
April 03, 2018 "he was experienced in what he does, it took him only about 5 minutes to figure out my plugged orifice problem with the humidistat and he did the semi annual cleaning and ..."
April 03, 2018 "The expert was amazing! Told me what I needed to do and what I could do. Very clear in that distinction and very trustworthy "
March 30, 2018 "Stan Foss did a great job to get the lower heating element in the water heater with all the scale buildup in the way."
March 29, 2018 "BART is professional and personable. He explains things clearly, answers questions, and is conscientious about cleaning up."
March 28, 2018 "It wasi 32 degress outside --too cold to safely run the air conditioner. Technician was willing to do the inside work and will return to do the outside work. "
March 28, 2018 "ON time. Completed work efficiently and professionally. Friendly and explained everything. "
March 27, 2018 "Mainly because my “window” was between 4:00 and 6:00, and the technician showed up at 6:40. I was actually in my car getting ready to back out of the garage when he pull..."
March 27, 2018 "The sales rep ,Jim Hill was excellent! He explained everything. And the two service techs, Chad W. and Andy B. were excellent! They did a great job and were very neat!! A..."
March 23, 2018 "Everything done was fine, but I was told that you'd have to come back to finish the outside work because it was too cold and I have yet to get the call to reschedule"
March 23, 2018 "I called and asked about my plumbing issue....I had leak said thought dishwasher, was told sounds like a plumbing issue...was never told that if dishwasher, we don't do t..."
March 22, 2018 "Technician, Jim, cheerfully handled a difficult situation with our furnace that instead of draining to the floor drain was emptying onto our basement floor. He had to fas..."
March 22, 2018 "some confusion as to what service was to be performed that day..left hand, right hand thing..Larry my technician made the transaction good.."
March 21, 2018 "Knowledge, unhurried, friendly, explained what he was doing, asked about other heating / cooling problems, and identified a possible solution to heating building uniforml..."
March 21, 2018 "The call center rep was very polite and helpful unlike those at other companies. This was the 4th company I called and the other 3 were unable to provide answers to my r..."
March 21, 2018 "from your sales representative Jerod to the install crew you treated us professionally and did a great job"
March 21, 2018 "Compared to the terrible repairmen I've dealt with in the past, this guy (Glen) was so professional, so conscientious, so considerate that I was really impressed."
March 20, 2018 "My receipt even says100% satisfaction guaranteed. Well on Feb 15, 2018 you all ran a snake down our main line due to back up in our basement tub. On Friday, March 16, 2..."
March 20, 2018 "Your technician arrived later than I expected. Fortunately I was on spring break last week and so this was not as inconvenient as it would have been any other week."
March 19, 2018 "Gary Zigmann was my technician. He was kind and wore his shoe covers without being asked. He went over what he did and shared information about clean air purifier and th..."
March 15, 2018 "nothing but a sales pitch. was warned before hand what you would try to sell me and it sure happened."
March 14, 2018 "Excellent team and work, however, they new nothing about the thermostat...they said it was the first time the seen it and installed it. I think I have figured it out...b..."
March 13, 2018 "Came as promised. Checked all three systems. Washed outside units with hose. All work done neatly and efficiently."
March 12, 2018 "Steven was very friendly & explained everything he did AND he found that the HP wasn’t working & we were running on Electric Heat only. He fixed the problem!!"
March 08, 2018 "Called first, came in clean, was competent. Just very good experience. Will call him if I need anything else. I don't have the phone app so I couldn't do this on phone."
March 08, 2018 "George came early and was finished before my appointment time - about one hour early. He was very professional and efficient."
March 07, 2018 "Quentin Penberton my service Tech was very thorough and explained every part of the prepaid service he performed. I really trusted and respected his knowledge."
March 06, 2018 "Bart was on time in completing the preventative maintenance. as all the repairmen respect our putting shoe covers on when the enter."
March 06, 2018 "AFTER OUR INITIAL SERVICE, ADDITIONAL WORK WAS RECOMMENDED -- THE TECHNICIAN DID NOT SHOW UP FOR THE FIRST APPT, WAS VERY LATE FOR THE 2ND APPT, COULD NOT FINISH THE WORK..."
March 06, 2018 "He had been here for my last check up and I like having the same person more than once. He found my filter was bad (chewed by mice, in fact). Also recommended that I have..."
March 05, 2018 "Arrived when he said he would. Offered suggestions for filtration improvement without pressure to purchase."
March 04, 2018 "I was told I needed a new capacitor and the cost would be $150.00. I was able to purchase one for $23.60 and was able to install the new one in 5 minutes. My system was a..."
March 02, 2018 "Technician was polite, friendly, open to questions about service process and explained what checks and results meant as he worked. I enjoyed talking with him."
February 28, 2018 "Joe Violet called before he came to my home and introduced himself. And took care of business and got my heating/air back to working condition and it was kicking out the ..."
February 26, 2018 "The tech tried selling me a $9000 replacement system when all that was needed was a new igniter."
February 24, 2018 "Dave did an outstanding job of informing me of the do's and don'ts of HVAC. I would have Dave Seible always service my HVAC."
February 23, 2018 "Professional---explained the problem and made some things to be aware of going forward."
February 22, 2018 "Dave the service tech was outstanding and cleaned up after himself. Very polite and friendly. Explained the service as most don't."
February 19, 2018 "Because he explained everything to us and what he did. Plus, he also explained the costs and told us what he had to do."
February 19, 2018 "he knew his job and came in and got the job done. Very knowledgeable and courteous."
February 17, 2018 "Joshua explained and showed the effects from not having a UV light system installed near the indoor coil for the air conditioning. Had one installed. He did a great job..."
February 15, 2018 "Technician was well-informed about the problem that I had and presented the cost of the repair succinctly. He was very professional about everything and did a really tho..."
February 13, 2018 "Was not able to fix the issue that day. Rescheduled for 5 days later. Husband fixed the problem during that time. Spent $84 for a service call for nothing."
February 13, 2018 "Polite, on time very knowledgeable and very good at explaining operation of system to me. Felt confident we had made the right decision. Would use again."
February 12, 2018 "I liked the way Leondard explained everything he was doing cause that helps me to know what I’m supposed to be doing to keep my unit in good working condition. Great job ..."
February 07, 2018 "Paul Lukas did a great job adjusting the tankless hot water heater installation to meet Greene County's requirements. While he was making the adjustments, he discovered ..."
February 07, 2018 "Work finally done right after 3 visits of your men and installation of a defective part. Still waiting to hear from you reguarding discount on original visit and part in..."
February 06, 2018 "The technician was excellent. My problem is that I had to pay for another service call, when it wasn't fixed in the two previous visits. Just coincidental that service a..."
February 06, 2018 "Our service man was very polite and addressed all concerns and questions we had about our service here. "
February 06, 2018 "It took your company over 24 hours to respond to a furnace emergency despite having paid for a service contract. I subsequently learned you only had 1 service man who kn..."
February 06, 2018 "Technician diagnosed problem right away and quickly repaired the problem. Great job! "
February 05, 2018 "the humidifier was repaired but my relative humidity is either set to low or it isn't performing at 100%. It doesn't get above 30% and it is set at 35%. I have wood ins..."
February 04, 2018 "both calls for furnace and plumbing were nothing but sales calls. I was warned that the furnace guy would find mold on something,only a picture on his phone that could be..."
February 03, 2018 "You changed our appointment time without notifying us,, and then the technician did not come within the rescheduled time."
February 01, 2018 "I scheduled a tune up, but had some other issues, a continuously running fan, humidifier not working and unable to control humidifier from thermostat. They listened care..."
January 31, 2018 "Very thorough. Did an excellent job on inspection of the furnace. Knew what to look for and what to expect when testing a component. "
January 31, 2018 "Dave is an outstanding tech. Very respectful of your home and time. He make sure he has answered all questions and is so very customer friendly. He knows his craft and..."
January 30, 2018 "Technician was prompt and very nice. I would also like to mention that I really appreciate the reminder calls I get letting me know that I need to schedule for my prepaid..."
January 30, 2018 "Joe Violet was very kind and thorough about the issue I had with the alerts I was receiving on my thermostat. Also he explained when I would know when filter for humid..."
January 30, 2018 "It took 4 or 5 trips, from multiple tech,s during the cold spell to get it fixed, but at least it is working now. It ended up being the problem that the supervisor though..."
January 30, 2018 "Each time your technicians come, there is a soft up-sell on products your company provides. Slightly annoying."
January 25, 2018 "Very impressed with how Gary had barely begun to put on his booties that he was already explaining that he would be asking a few questions about our furnace operation but..."
January 25, 2018 "Because the problem was recified temporarily. When the weather improves this Spring you will be installing a new motor in the exterior air handler. "
January 24, 2018 "Dustin showed us everything he was going to do.He also changed our water lines and we are very pleased with it."
January 23, 2018 "I don't feel the technician spent enough time to thoroughly go over my furnace.Based on the time spent by previous technicians I feel I was short changed. I know they log..."
January 22, 2018 "I could not be happier about the outstanding service provided by Mr. Foss. He replaced my garbage disposal in an efficient and professional manner. His knowledge and work..."
January 19, 2018 "Kenneth was on time, polite, respectful and extremely knowledgeable of the service required to fix the problem. I am DELIGHTED with the service provided."
January 19, 2018 "He came in and fixed the problem right away, he had a great attitude and was pleasant to talk to."
January 16, 2018 "The plumber was very indecisive. Cost us $80 and had to call another plumbing company that got the work done without nocking out walls which was the plan for your plumber..."
January 14, 2018 "Larry is ALWAYS professional and courteous and ALWAYS fixes the problem. He is patient and carefully explains the issues."
January 10, 2018 "Nicholas was courteous and professional. The service required moving a pedestal sink to get access to the drain pipe in a very small space with difficult access, and clea..."
January 09, 2018 "Both furnaces were serviced and I specifically asked about why the humidity level was so low and not reaching the level that was set. I paid for 2 new humidifier pads but..."
January 02, 2018 "My lower level is freezing. I will be calling them to come back out this week. I am thinking I should call late at night so they can really feel how cold my house is. I p..."
December 26, 2017 "The technician told me that our furnace was dangerous and needed to be turned off. I immediately got a second opinion and the furnace was found to be fine. "
December 19, 2017 "There is still something wrong with the humidity level-it is set at 35% but has been reading 21-22% for the past 4 days since the service was done. (Someone is coming thi..."
December 18, 2017 "The tech arrived on time. Was polite. Took his time to make sure unit was in good working order."
December 16, 2017 "Leonard is a very nice, affable guy who also seems to do his job well. My only reason for not giving a higher rating has nothing to do with him. It was the price. But ..."
December 14, 2017 "Seemed fine at the time. Was anything done with my whole home humidifier? Doesn't feel like its working."
December 13, 2017 "Larry has always been courteous and professional and willing to answer my questions to my satisfaction"
December 12, 2017 "Polite, answered my questions, worked steadily the entire time to complete the service."
December 12, 2017 "Leonard(#341) was GREAT.Very Respectful,Honest,and a very good hearted person.Hope you keep him."
December 06, 2017 "Service person took to explain what he was doing and why and answered all questions I asked."
December 05, 2017 "I believed I have already taken this survey. the technician was prompt and professional. I keep my service contract because I have found the service to be professional."
October 10, 2017 "Technician did a very thorough check on our furnace. He was very friendly and professional."
October 10, 2017 "Leonard was great! On time arrival, friendly service, knowledgeable, explained things well so I could understand. "
October 05, 2017 "Larry was very professional, took his time to answer any questions I may have had and completed our service call in a timely fashion. "
October 03, 2017 "I have used Larry for several years. I can trust him and I trust his opinions. I have had techs from your company that I can't trust. I will only request Larry."
October 03, 2017 "Leonard Ballard was a personable and knowledgeable person. He welcomed questions and answered them to our satisfaction. The workmanship and service were first class."
October 03, 2017 "very good inspection of heater, needed part, showed me old one excepted suggestion to get part. Very Satified"
September 26, 2017 "Larry has been here before. He did a good job then and now. In and out with no fuss no muss."
September 25, 2017 "They were able to come in a very quick window of time. Nick was very knowledgeable in determining the problem and what would need to be done"
September 19, 2017 "WHEN THE TECH WAS FINISHED, HE CAME UP AND TOLD ME WHAT HE DID, TOLD ME THE EFFICIENCY WAS VERY GOOD AND CHANGED THE FILTER. I ONLY HAD THE EFFICIENCY RATING ONLY 1 OTH..."
September 12, 2017 "My 4 ton central air unit was working prior to service (9/7). When the weather heated up 2 days later (9/9), I discovered it didn't work. I let Knochelmann know about thi..."
September 01, 2017 "Air went out 10pm, tech that called back said he probably wouldn't make it until 1am. I could tell he had no desire to come that night. He encouraged me to wait until mor..."
August 23, 2017 "Promptly diagnosed the problem late in the day and returned the next morning to install the defective part."
August 22, 2017 "The installers arrived on time, and worked efficiently to get the airconditioner installed. Cleaned up well."
August 22, 2017 "Service tech was personable, efficient, explained everything, most importantly, was professional. "
August 15, 2017 "He called ahead, was friendly and knowledgeable and tolerated me hovering and asking questions. "
August 15, 2017 "The service service tech was very friendly and straightforward. He informed my wife what's needed and explained why. She was very comfortable with him"
August 08, 2017 "The technician, Jeff, was very thorough, explaining steps we should take to maintain our system in between servicings. "
July 28, 2017 "The technician seemed to do a very thorough job servicing the AC units and the electronics of the equipment."
July 27, 2017 "Tech was very helpful but I was surprised I was charged a full visit fee. When I asked if he could go ahead and do a maintenance check, he said I would have to schedule ..."
July 26, 2017 "Jimi was extremely professional, personable, efficient and friendly. He immediately identified the issue, we agreed to a fair price, he left to pick up parts (and returne..."
July 25, 2017 "The tech was courteous and friendly. He arrived on time. The area was left in good condition. The air conditioning unit was working within specifications, no work was nee..."