Reviews

"Leonard was very thorough, and explained about how my filter was put in incorrectly. He also made suggestions to help our unit to be more efficient. "

"Technician Leonard was outstanding. Thorough, very pleasant and a super personality. "

"SERVICE WAS FINE. REPAIRS FINE. SERVICE PERSON WAS A FATALIST. Everything will break down soon. After 6 service people..his presentation was a bummer."

"The technician, was on time, professional, and friendly. Seemed very competent."

"This is the first technician to "short cut" his duties. Had I not been there, he would not have performed the instrument readings indicated on the report. Please, do not ..."

"The technician was very thorough and knowledgeable about the systems and is always to put terms in layman's terms that we are able to understand. "

"For years, I have nothing but great service from Service Experts. This is the first technician you have sent that, had I not been there, would not have performed his task..."

"The sales representative was courteous, punctual, polite, friendly. Unfortunately...I felt that after the couple hours I spent familiarizing myself with the Lennox produ..."

"Leonard was very polite, professional, and explained what was done to the HVAC unit. You have a "top notch" tech.....hang on to him!"

"I called at 4p.m. suddenly in need of help. I was told it would be late evening but Ronnie would be here. He came and immediately saw why I had water in my filter. He ..."

"Competence; competence; competence!!! Jim obviously knows what he is doing based on his 30 years of experience in the industry. I don't know what you're paying this guy, ..."

"Quality and professionalism of the technician. "

"Nice tech, explained replacement parts."

"Pleasantness and helpfulness of technician."

"Techs have all been great; manager of techs has been a huge disappointment. I've left numerous messages with Customer Service and via responding techs for "Jeff" to call ..."

"Service technician was good, very personable and seemed to do a thorough job. He arrived at 4:00 though and was scheduled between 12 and 2. I had to miss multiple other..."

"He was very thorough and personable!!"

"Explanations were succinct. technician very knowledgable"

"Good results"

"was thorough and took time to explain the problem and solution,"

"The Technician was very helpful and quick."

"The technician handle everything in a professional way, and explains everything he was doing"

"Made us aware of running late. Cleaned coils on AC. Gave us a quote for air duct cleaning."

"always courteous and thorough"

"EXTREMELY GREAT EMPLOYEE."

"VERY COURTIOUS AND CARING & KNOWLEDGEABL"

"We had a service maintenance appointment scheduled for Wednesday, June 27th We have the PLUS plan and are good servants to maintaining our heating and air units. Our mai..."

"Our technician was very friendly, respectful of the surroundings, and efficient. There were no problems with the visit."

"I called on Saturday evening June 9, because my sump pump stopped running. I was told that there was no plumber on call for the weekend. While I do have a backup system..."

"Fast & accurate service to repair my AC on a day of 90+ outside temps."

"Because the technician corrected our problem"

"No one showed up or called. I wasted TWO HOURS waiting. I can't believe I am being treated like this by a company that Costco endorses."

"Friendly and Courteous."

"When they arrived to put in my new unit they said that they would be finished by 5;30. It was after 9:30 when they left."

"Ronnie showed up on time and fixed our problem!"

"Technician did a thorough job checking out our system."

"Always good service and on time."

"During my AC check in April, they did not turn off my humidifier. This led to the coil freezing up eventually last week. I had to get another company out here 2 find it..."

"The first expert was very kind however he installed the new part incorrectly. The 2nd expert was very knowledgeable.."

"I had an original appointment on may 15. no one showed up. I had to call to find out what happened. Rescheduled for May 29. No one showed up. Again no call to let me..."

"He didn’t check the system while compressor was running. He should have done that to see the Freon level, that as it turns out was fine. It needed a new capacitor. Now it..."

"fast5 & Neat"

"The technician was prompt, friendly, thorough in his work, and forthright with regard to our system"

"Ron was very helpful and gave excellent information to me about how the system works, what may have happened, etc."

"Exceptional polite service man"

"best ever"

"This was the 1st time in 5 years the side panels where removed and cleans. This should be relayed to all the Technicians and become a standard."

"Told that repair was needed for AC (~$700) and no guarantee that it would be fixed and replacement should be explored. I had another HVAC specialist come and repair unit..."

"The Technician informs and educate his customers. Answers questions willingly."

"The service was provided at the scheduled time, efficient and courteous, helpful information provided. I have been satisfied with service for over 20 years and recommend ..."

"The technician for divides a courteous and professional manner."

"The service provider was polite, efficient, and courteous. "

"David was the 1st Technician who removed the side panels to clean the coils. The unit was installed 5 years ago and this was never done before. Needless to say they wer..."

"From my perspective, Steve (Technician) is Knochelmann Service. He is a pro and outstanding. I am sorry to see Steve relocating, but I am happy for him. Knochelmann is l..."

"The appointment was canceled by the scheduler and after multiple attempts I can’t get a new appointment. "

"I only have Larry come out for my furnace and air conditioner check-ups. I feel he is honest with me and doesn't try to sell me something that I don't need.."

"tech wanted to make sure everything was in working order"

"The service consultant Larry was very pleasant and knows his business. He is very easy to work with and answered any questions that I asked."

"James did a good job with the duct cleaning."

"Tech's laptop was offline and caused some delay and confusion."

"VERY KNOWLEDGEABLE TECH, ANSWERED ALL OF OUR QUESTIONS."

"Hasn't finished my service on my AC unit that was done about a month ago."

"Feel that replacement part even with plus contract was overpriced. Also I did not have the serviceman I requested show up for my appointment "

"The technician was very professional. He checked the air conditioner inside and outside the house. Told us how the unit was doing. Explained to us why he was late for his..."

"Tech provided very good service."

"Timely arrival and good service. "

"Courteous efficient service and helpful information"

"EVERY THING SEEMS TO BE DOING WELL. (KNOCK ON WOOD)"

"Good professional manner and the work provided was the same."

"he was very professional and friendly. knew what he was doing"

"Your technician was very personable, knowledgeable, and sincerely interested in providing top-notch service with a smile! He answered all of my questions and provided us..."

"I am very pleased with service recently provided by Jimmy Carter. He IMMEDIATELY found a problem with our NEW HVAC system about which I had complained from the start. Tur..."

"Competent and hardworking"

" Very professional."

"Didn't finish his work"

"My wife tells me your guy came in our house noticed she drinking what he thought was a cup of coffee and asked her if he could have a cup"

"The first tech who came to our house was from the start not up to your usual standard. to make a long story short, he left a loose wire in our A/C unit which contacted an..."

"I appreciated the cutesy and professionalism of your employees. They were also very tolerant of my dog barking at them."

"My original reservations were for two consecutive services. 8-10 Am at 9306 Bluewing Terrace followed by 10 AM-12 noon at 4630 Miller. I was told the services were to b..."

"EFFFICIENT, FRIENDLY"

"The tech was on time and polite. I gave him a 3 because I feel he didn't do a complete tune up. I've been here for many of tune ups and every one always took a panel off..."

"Very friendly team of 2 service experts for our Spring tune up and exterior air conditioning unit cleaning."

"I have been using Knochelmann for over 10 years and have never had a problem with the services provided or billing."

"Instructions given on how to use humidifier & also had the filters needed on hand so we purchased them."

"Was told my indoor coil had mildew and rust unit is serviced every 6 months was not this before.Tech. Left A/C running."

"Your Tech removed the fuses for the outside compressor but did not put them back. As a result, the fuses sat outside in the rain for 2 days and we couldn't figure out why..."

"Good communication of arrival timing, professional and reliable service. Completely satisfied."

"Pleasant to talk to. Did a good job."

"Service ok. Sales issue. Jerod came with Dave. Presentation ok. Wouldn’t give final discount if we didn’t make appt then. We didn’t agree to sale & said we’d let him know..."

"Workers were very nice, polite and professional, however, they are not completely knowledgeable about the system we have. This has been the case of every worker who has s..."

"Technician stated that our humidifier had been installed incorrectly and remedied the problem. My question would be: why was this not discovered by the other technicians ..."

"Professional, timely and courteous!"

"Prompt. Friendly. Explained what they were doing and results "

"The furnace was installed very well and the follow up service has been the best ever. "

"Once again Larry was the consummate professional. He patiently and meticulously repaired our mini split unit. We have total confidence in him."

"Larry was very customer service oriented. He explain in detail issues with the furnace. He offered a service package in which I purchased."

"My initial experience was very disappointing, Casey then set up a return visit of which Jimi and a partner came (with booties on) and did what should have been done the f..."

"He was very knowledgeable and each time he did something, he explained why he was doing it."

"Ronnie and Leonard were very informative and friendly. They answered all my questions about the Dynamic System which we will seriously consider. I couldn't have asked for..."

"while the tech did a good job I had to ask him to look at filter as he was not going to pull it since it was only a month or so old, also they left without putting the th..."

"BART is professional and personable. He explains things clearly, answers questions, and is conscientious about cleaning up."

"It wasi 32 degress outside --too cold to safely run the air conditioner. Technician was willing to do the inside work and will return to do the outside work. "

"Mainly because my “window” was between 4:00 and 6:00, and the technician showed up at 6:40. I was actually in my car getting ready to back out of the garage when he pull..."

"Good price, great service and very friendly "

"Everything done was fine, but I was told that you'd have to come back to finish the outside work because it was too cold and I have yet to get the call to reschedule"

"Technician, Jim, cheerfully handled a difficult situation with our furnace that instead of draining to the floor drain was emptying onto our basement floor. He had to fas..."

"some confusion as to what service was to be performed that day..left hand, right hand thing..Larry my technician made the transaction good.."

"from your sales representative Jerod to the install crew you treated us professionally and did a great job"

"Work seems OK, but the price was steep."

"My receipt even says100% satisfaction guaranteed. Well on Feb 15, 2018 you all ran a snake down our main line due to back up in our basement tub. On Friday, March 16, 2..."

"Your technician arrived later than I expected. Fortunately I was on spring break last week and so this was not as inconvenient as it would have been any other week."

"very nice and helpful and on time"

"performed the tasks requested"

"On time, no hassles"

"Excellent team and work, however, they new nothing about the thermostat...they said it was the first time the seen it and installed it. I think I have figured it out...b..."

"Quick service. left area clean. Technician was very polite."

"Professionalism"

"Larry explained what he was doing and also gave us some suggestions for the future"

"Professional"

"Steven was very friendly & explained everything he did AND he found that the HP wasn’t working & we were running on Electric Heat only. He fixed the problem!!"

"Leonard was exvellent, petsonable and knew his stuff"

"Service was very efficient & timely"

"Bart was on time in completing the preventative maintenance. as all the repairmen respect our putting shoe covers on when the enter."

"AFTER OUR INITIAL SERVICE, ADDITIONAL WORK WAS RECOMMENDED -- THE TECHNICIAN DID NOT SHOW UP FOR THE FIRST APPT, WAS VERY LATE FOR THE 2ND APPT, COULD NOT FINISH THE WORK..."

"Excellent service always!!"

"Tech filled me in on each step of the check. "

"good friendly technician. discussed what he was doing with me. thorough work."

"Arrived when he said he would. Offered suggestions for filtration improvement without pressure to purchase."

"I was told I needed a new capacitor and the cost would be $150.00. I was able to purchase one for $23.60 and was able to install the new one in 5 minutes. My system was a..."

"Leonard was friendly, informative and timely."

"Technician was polite, friendly, open to questions about service process and explained what checks and results meant as he worked. I enjoyed talking with him."

"called, came on time, clean area, explained what was wrong and how to fix it."

"Dave did an outstanding job of informing me of the do's and don'ts of HVAC. I would have Dave Seible always service my HVAC."

"Knowledgeable, thorough technician arrived timely."

"Dave the service tech was outstanding and cleaned up after himself. Very polite and friendly. Explained the service as most don't."

"Quick service; explained the problem and fixed it; courteous serviceperson"

"Larry is very professional and helpful."

"On time, proficient and friendly."

"Technician was well-informed about the problem that I had and presented the cost of the repair succinctly. He was very professional about everything and did a really tho..."

"came the same day I called."

"Polite, on time very knowledgeable and very good at explaining operation of system to me. Felt confident we had made the right decision. Would use again."

"Tech was friendly and knowledgeable "

"I liked the way Leondard explained everything he was doing cause that helps me to know what I’m supposed to be doing to keep my unit in good working condition. Great job ..."

"Service was provided as needed and questions answered."

"Work finally done right after 3 visits of your men and installation of a defective part. Still waiting to hear from you reguarding discount on original visit and part in..."

"I liked the service man. He explained what he was doing. He was very thorough."

"Our service man was very polite and addressed all concerns and questions we had about our service here. "

"Tech was on time, was courteous, worked efficiently."

"Professional and educates customer."

"The tech was very professional and got the issue taken care of very quickly."

"You changed our appointment time without notifying us,, and then the technician did not come within the rescheduled time."

"Neat. Clean. it all works again. I request the same technician every time."

"Dave is an outstanding tech. Very respectful of your home and time. He make sure he has answered all questions and is so very customer friendly. He knows his craft and..."

"early, relayed what he was doing, professional approach"

"Larry was super helpful in explaining our system."

"Polite, friendly, helpful, solved problem"

"Very clean and tidy and informative. He cared about my furnace. "

"The plumber was very indecisive. Cost us $80 and had to call another plumbing company that got the work done without nocking out walls which was the plan for your plumber..."

"Professional, polite and informative. "

"Good service by polite technician."

"Larry is ALWAYS professional and courteous and ALWAYS fixes the problem. He is patient and carefully explains the issues."

"Nicholas was courteous and professional. The service required moving a pedestal sink to get access to the drain pipe in a very small space with difficult access, and clea..."

"Both furnaces were serviced and I specifically asked about why the humidity level was so low and not reaching the level that was set. I paid for 2 new humidifier pads but..."

"No salesmanship"

"Qiuet and efficient "

"My lower level is freezing. I will be calling them to come back out this week. I am thinking I should call late at night so they can really feel how cold my house is. I p..."

"Complete tune up"

"The technician told me that our furnace was dangerous and needed to be turned off. I immediately got a second opinion and the furnace was found to be fine. "

"Dave does great work, quick, efficient and knowledgeable "

"Reliable skilled service"

"Dave is thorough and cares about getting it fixed - when he can get the parts!"

"Technician was on time, seemed quick and efficient, and very friendly."

"There is still something wrong with the humidity level-it is set at 35% but has been reading 21-22% for the past 4 days since the service was done. (Someone is coming thi..."

"Did the job didnt try to sell a bunch of stuff"

"The tech arrived on time. Was polite. Took his time to make sure unit was in good working order."

"Leonard is a very nice, affable guy who also seems to do his job well. My only reason for not giving a higher rating has nothing to do with him. It was the price. But ..."

"Seemed fine at the time. Was anything done with my whole home humidifier? Doesn't feel like its working."

"Larry has always been courteous and professional and willing to answer my questions to my satisfaction"

"friendly and informant "

"Polite, answered my questions, worked steadily the entire time to complete the service."

"Leonard(#341) was GREAT.Very Respectful,Honest,and a very good hearted person.Hope you keep him."

"Larry always does a nice job....he is dependable and trustworthy."

"Miles was pleasant, knowledgeable and answered questions without hesitation."

"Service person took to explain what he was doing and why and answered all questions I asked."

"The gentleman set to work without any questions or troubles."

"I believed I have already taken this survey. the technician was prompt and professional. I keep my service contract because I have found the service to be professional."

"Bart was efficient,patient with all my questions and informative."

"HE HAD TO GO GET A FURNACE FILTER WHICH MADE HIM LATE FOR A CLASS THAT HE HAD."

"Technician was friendly, thorough and honest."

"Technician did a very thorough check on our furnace. He was very friendly and professional."

"Leonard was great! On time arrival, friendly service, knowledgeable, explained things well so I could understand. "

"Leonard is an asset to service experts"

"Larry was very professional, took his time to answer any questions I may have had and completed our service call in a timely fashion. "

"arrived & finished within window."

"I have used Larry for several years. I can trust him and I trust his opinions. I have had techs from your company that I can't trust. I will only request Larry."

"Leonard Ballard was a personable and knowledgeable person. He welcomed questions and answered them to our satisfaction. The workmanship and service were first class."

"Knowledge and personality plus "

"very good inspection of heater, needed part, showed me old one excepted suggestion to get part. Very Satified"

"The team was excellent!"

"Couldn't give a higher rating"

"Larry has been here before. He did a good job then and now. In and out with no fuss no muss."

"They were able to come in a very quick window of time. Nick was very knowledgeable in determining the problem and what would need to be done"

"WHEN THE TECH WAS FINISHED, HE CAME UP AND TOLD ME WHAT HE DID, TOLD ME THE EFFICIENCY WAS VERY GOOD AND CHANGED THE FILTER. I ONLY HAD THE EFFICIENCY RATING ONLY 1 OTH..."

"On time, thorough, professional job."

"My 4 ton central air unit was working prior to service (9/7). When the weather heated up 2 days later (9/9), I discovered it didn't work. I let Knochelmann know about thi..."

"Leonard was great. He was very efficient, courteous, and businesslike."

"very pleasant person-came on time, patient with my dogs-just overall nice"

"Air went out 10pm, tech that called back said he probably wouldn't make it until 1am. I could tell he had no desire to come that night. He encouraged me to wait until mor..."

"Leonard very thorough- and a great teacher re maintenance. "

"arrival within time range given, telephoned about 30 minutes out"

"Promptly diagnosed the problem late in the day and returned the next morning to install the defective part."

"The installers arrived on time, and worked efficiently to get the airconditioner installed. Cleaned up well."

"Very courteous, professional, and thorough. "

"Service tech was personable, efficient, explained everything, most importantly, was professional. "

"My system is running efficiently."

"Very professional person, showed his knowledge about what he did."

"very courteous and informative "

"He called ahead, was friendly and knowledgeable and tolerated me hovering and asking questions. "

"He was professional, and knowledgeable. "

"The service service tech was very friendly and straightforward. He informed my wife what's needed and explained why. She was very comfortable with him"

"Corrected the problem as requested and service tech was easy to work with."

"A very nice guy."

"The technician, Jeff, was very thorough, explaining steps we should take to maintain our system in between servicings. "

"Tech didn't try to sell my son anything or take advantage that I was not there"

"Seemingly competent and friendly service."

"The technician seemed to do a very thorough job servicing the AC units and the electronics of the equipment."

"Tech was very helpful but I was surprised I was charged a full visit fee. When I asked if he could go ahead and do a maintenance check, he said I would have to schedule ..."

"Larry was very knowledgable, friendly, and reassuring."

"Jimi was extremely professional, personable, efficient and friendly. He immediately identified the issue, we agreed to a fair price, he left to pick up parts (and returne..."

"The tech was courteous and friendly. He arrived on time. The area was left in good condition. The air conditioning unit was working within specifications, no work was nee..."

"Friendly, fast, professional service"

"Very courteous, efficient, friendly and professional"

"Bart worked quickly and thoroughly. He explained everything he did as he went along."

"The technician was timely and friendly."

"I was told that 2 items in a/c needed replacement & are in warranty. Have not recvd. Any follow-up.?????"

"Technician was very personable, professional, and explained everything clearly. Please note. There is an error on my phone number and I couldn't correct it. Phone ..."

"Technician covered his shoes when he came into our house. Was careful to keep his work area clean and leave it as he found it. He was also very courteous and friendly. Se..."

"Technician was very courteous and seemed very knowledgeable. Answered our questions. Was very respectful of our space and kept things neat and clean when he did his work."

"Larry was prompt, listened intently to my explanation of the situation , was courteous, patient, thorough & quickly assessed , diagnosed & quickly remedied the issue. He ..."

"The service expert was polite, clean and thorough upon entering and completing his work."

"Professional, efficient andt horough"

"Dave did an excellent job."

"Very thorough in showing and explaining things to me"

"Dave was prompt and did his work very professionally."

"Larry's been providing us service for several years. He always gets the job done and is very professional, capable, dependable, timely, and friendly. I'd highly recomme..."

"Technician was great to explain what he was doing and why and really checked every thing thoroughly."

"Larry is always welcome here. He has serviced our system many times and we feel 100% confident that he will do the best job....and he does."

"His dedication to getting the heat pump to work dispit the problems. "

"He did a good job"

"Very professional service."

"Alex was very informative and made me feel he knew exactly what the problem was and explained it clearly to me. Very professional in his approach"

"Alex S was very friendly and professional. He came earlier than expected and was able to diagnose the problem quickly. Within minutes, our AC was running again. Alex wa..."

"Easy scheduling, always on time, polite service tech"

"nice person --helpful--did a through job"

"Excellent service rep. "

"He did a great job checking everything out "

"He was very knowledgeable and helpful."

"GREAT Tech.Very respectful and willing to answer any questions that I had.Excellent Personality."

"The furnace is only 3 years old. I can't understand why it needs a large repair."

"I already answered this on a survey I took the day that Larry was here. and ;you are suspposed to send me a gift card for Starbucks Coffee"

"The technician arrived in a timely manner, was very professional in completing the maintenance inspection."

"On time, answered all my questions and very polite/excellent people skills."

"Very nice and professional."

"Tech was very professional - efficient and took time to explain and answer questions."

"Person did everything promised and in a timely manner"

"The service visit was timely and the technician was friendly."

"Dave did a great job when he showed up, and within an hour or so, had the A/C working again with what appeared to be not the easiest fix situation. The only reason I di..."

"Larry listens to my concerns and addresses them. Answers all my questions, is very through Very nice man and very knowledgeable. Would ask for him again. "