Reviews

"Dustin was timely and very professional at all times!"

"I appreciated the cutesy and professionalism of your employees. They were also very tolerant of my dog barking at them."

"Dustin was very professional and thorough."

"Showed up on time, informative, professional."

"My original reservations were for two consecutive services. 8-10 Am at 9306 Bluewing Terrace followed by 10 AM-12 noon at 4630 Miller. I was told the services were to b..."

"EFFFICIENT, FRIENDLY"

"On time very professional friendly and good communicator"

"Excellent in everyway!"

"The tech was on time and polite. I gave him a 3 because I feel he didn't do a complete tune up. I've been here for many of tune ups and every one always took a panel off..."

"Very helpful. Explained everything he did, and showed us everything"

"Very friendly team of 2 service experts for our Spring tune up and exterior air conditioning unit cleaning."

"I have been using Knochelmann for over 10 years and have never had a problem with the services provided or billing."

"Derek was punctual, very courteous, helpful and knowledgeable."

"The technicians David and Darrell were very courteous, tidy and caring. We had a very sick family member in the home and they made every effort to make the furnace instal..."

"I was pleased with the fact that the plumber came on a Sunday since we were having an emergency with back up sewage in bathroom. I was pleased that he spoke with me on th..."

"Instructions given on how to use humidifier & also had the filters needed on hand so we purchased them."

"Was told my indoor coil had mildew and rust unit is serviced every 6 months was not this before.Tech. Left A/C running."

"Your Tech removed the fuses for the outside compressor but did not put them back. As a result, the fuses sat outside in the rain for 2 days and we couldn't figure out why..."

"It took a really long time and I am not actually sure that the unit will work properly. I heard a really loud BANG the day after the service and the tech told me that is..."

"Good communication of arrival timing, professional and reliable service. Completely satisfied."

"Both technicians were courteous and friendly."

"Excellent service, Friendly and knowledgeable technicians. Very satisfied "

"Pleasant to talk to. Did a good job."

"Met all expectations and was helpful and friendly"

"Service ok. Sales issue. Jerod came with Dave. Presentation ok. Wouldn’t give final discount if we didn’t make appt then. We didn’t agree to sale & said we’d let him know..."

"We like Glenn to do the work and feel like we can trust him."

"Workers were very nice, polite and professional, however, they are not completely knowledgeable about the system we have. This has been the case of every worker who has s..."

"Excellent service"

"na"

"All good"

"Promp, professional"

"The technician was very polite and explained what did. "

"tech was very nice and new what he was talking about."

"Everything went well, I would have purchased an additional product if I could have used more than one coupon."

"Very friendly service willing to accommodate."

"technician was professional, thorough and effectively communicated the status of the equipment."

"I completed this survey previously and tried to submit it. The technician explained everything that was done thoroughly and was very courteous"

"Technician stated that our humidifier had been installed incorrectly and remedied the problem. My question would be: why was this not discovered by the other technicians ..."

"As always the work was good [Kenny] and because you were in the area, very prompt. My failure to change the filter, however, resulted in the problem—a first for us. We su..."

"Professional, timely and courteous!"

"Prompt. Friendly. Explained what they were doing and results "

"On time. Friendly and professional. Knows our complicated system."

"The furnace was installed very well and the follow up service has been the best ever. "

"Stan Foss was the first tech to fix a tankless water heater without having to install a new one."

"Once again Larry was the consummate professional. He patiently and meticulously repaired our mini split unit. We have total confidence in him."

"Larry was very customer service oriented. He explain in detail issues with the furnace. He offered a service package in which I purchased."

"My initial experience was very disappointing, Casey then set up a return visit of which Jimi and a partner came (with booties on) and did what should have been done the f..."

"He was very knowledgeable and each time he did something, he explained why he was doing it."

"Ronnie and Leonard were very informative and friendly. They answered all my questions about the Dynamic System which we will seriously consider. I couldn't have asked for..."

"technician courteous and efficient"

"he was very thorough. although the guy that came out in july and told me I had a leak and put dye in the lines..he never found a leak but charged me for gas that was lost..."

"great service tech"

"The technician was professional and friendly and informative."

"Always on time and professional"

"We had to reschedule to a later date & I did not like the time they came."

"while the tech did a good job I had to ask him to look at filter as he was not going to pull it since it was only a month or so old, also they left without putting the th..."

"The technician was very friendly and took as much time answering any questions, and explaining everything. "

"he was experienced in what he does, it took him only about 5 minutes to figure out my plugged orifice problem with the humidistat and he did the semi annual cleaning and ..."

"The expert was amazing! Told me what I needed to do and what I could do. Very clear in that distinction and very trustworthy "

"was very professional and thorough"

"Stan Foss did a great job to get the lower heating element in the water heater with all the scale buildup in the way."

"very professional, very polite, very thorough"

"BART is professional and personable. He explains things clearly, answers questions, and is conscientious about cleaning up."

"Professional, knowledgeable and courteous service"

"He got the problem solved."

"It wasi 32 degress outside --too cold to safely run the air conditioner. Technician was willing to do the inside work and will return to do the outside work. "

"ON time. Completed work efficiently and professionally. Friendly and explained everything. "

"Quick and efficient."

"Always on time, explaining everything that was done"

"Mainly because my “window” was between 4:00 and 6:00, and the technician showed up at 6:40. I was actually in my car getting ready to back out of the garage when he pull..."

"Technician was very professional, patient and knowledgeable."

"Technician knowledgeable, proficient, personable, thorough."

"EFFICIENT SERVICE BY TECHNICIAN"

"The sales rep ,Jim Hill was excellent! He explained everything. And the two service techs, Chad W. and Andy B. were excellent! They did a great job and were very neat!! A..."

"Good price, great service and very friendly "

"Andre' was most through and he answered all my questions I had"

"Everything done was fine, but I was told that you'd have to come back to finish the outside work because it was too cold and I have yet to get the call to reschedule"

"I called and asked about my plumbing issue....I had leak said thought dishwasher, was told sounds like a plumbing issue...was never told that if dishwasher, we don't do t..."

"Everything installed now seems to work fine. "

"Technician, Jim, cheerfully handled a difficult situation with our furnace that instead of draining to the floor drain was emptying onto our basement floor. He had to fas..."

"some confusion as to what service was to be performed that day..left hand, right hand thing..Larry my technician made the transaction good.."

"Knowledge, unhurried, friendly, explained what he was doing, asked about other heating / cooling problems, and identified a possible solution to heating building uniforml..."

"The call center rep was very polite and helpful unlike those at other companies. This was the 4th company I called and the other 3 were unable to provide answers to my r..."

"from your sales representative Jerod to the install crew you treated us professionally and did a great job"

"Compared to the terrible repairmen I've dealt with in the past, this guy (Glen) was so professional, so conscientious, so considerate that I was really impressed."

"Quick and easy "

"Work seems OK, but the price was steep."

"polite"

"My receipt even says100% satisfaction guaranteed. Well on Feb 15, 2018 you all ran a snake down our main line due to back up in our basement tub. On Friday, March 16, 2..."

"Your technician arrived later than I expected. Fortunately I was on spring break last week and so this was not as inconvenient as it would have been any other week."

"Gary Zigmann was my technician. He was kind and wore his shoe covers without being asked. He went over what he did and shared information about clean air purifier and th..."

"very nice and helpful and on time"

"on time, neat, courteous, thorough, knowledgeable, helpful"

"He was knowledgeable, friendly and professional."

"nothing but a sales pitch. was warned before hand what you would try to sell me and it sure happened."

"Very nice knowledgeable young man. Courteous and respectful of your property. "

"performed the tasks requested"

"The arrived late for appointment. Furnace had an error code after the tech left."

"On time, no hassles"

"the tech listened to my concerns and did a great job. "

"Excellent team and work, however, they new nothing about the thermostat...they said it was the first time the seen it and installed it. I think I have figured it out...b..."

"Quick service. left area clean. Technician was very polite."

"Polite. Did not try to push anything on us. "

"Professionalism"

"The tech was very knowledgeable and did a good job."

"My tech Paul sas efficient courteous and explained all before he left."

"Came as promised. Checked all three systems. Washed outside units with hose. All work done neatly and efficiently."

"Arrived on time, did the job, very courteous and professional"

"Larry explained what he was doing and also gave us some suggestions for the future"

"Professional"

"Steven was very friendly & explained everything he did AND he found that the HP wasn’t working & we were running on Electric Heat only. He fixed the problem!!"

"Leonard was exvellent, petsonable and knew his stuff"

"Joseph is SO KIND and explains everything to me"

"On time, very friendly / informative"

"Called first, came in clean, was competent. Just very good experience. Will call him if I need anything else. I don't have the phone app so I couldn't do this on phone."

"George came early and was finished before my appointment time - about one hour early. He was very professional and efficient."

"Quentin Penberton my service Tech was very thorough and explained every part of the prepaid service he performed. I really trusted and respected his knowledge."

"Service was very efficient & timely"

"Bart was on time in completing the preventative maintenance. as all the repairmen respect our putting shoe covers on when the enter."

"Quick and thorough."

"AFTER OUR INITIAL SERVICE, ADDITIONAL WORK WAS RECOMMENDED -- THE TECHNICIAN DID NOT SHOW UP FOR THE FIRST APPT, WAS VERY LATE FOR THE 2ND APPT, COULD NOT FINISH THE WORK..."

"Excellent service always!!"

"Tech filled me in on each step of the check. "

"He had been here for my last check up and I like having the same person more than once. He found my filter was bad (chewed by mice, in fact). Also recommended that I have..."

"good friendly technician. discussed what he was doing with me. thorough work."

"Very efficient"

"Arrived when he said he would. Offered suggestions for filtration improvement without pressure to purchase."

"I was told I needed a new capacitor and the cost would be $150.00. I was able to purchase one for $23.60 and was able to install the new one in 5 minutes. My system was a..."

"Job was done well, price is way too high"

"Excellent job, just forgot to reset our thermostat when he finished."

"Stan Foss is a great guy and a great plumber. Could not be more pleased. "

"Leonard was friendly, informative and timely."

"Technician was polite, friendly, open to questions about service process and explained what checks and results meant as he worked. I enjoyed talking with him."

"Joe Violet called before he came to my home and introduced himself. And took care of business and got my heating/air back to working condition and it was kicking out the ..."

"Quality every time. "

"Service tech was very courteous, prompt, and knew what he was doing."

"called, came on time, clean area, explained what was wrong and how to fix it."

"All good"

"was prompt, knew his job,nice,good job"

"Professional, explained process, answered questions. Very courteous"

"The tech tried selling me a $9000 replacement system when all that was needed was a new igniter."

"Dave did an outstanding job of informing me of the do's and don'ts of HVAC. I would have Dave Seible always service my HVAC."

"Knowledgeable, thorough technician arrived timely."

"Professional---explained the problem and made some things to be aware of going forward."

"Very quick response. Technician very polite and responsive to issue. "

"Dave the service tech was outstanding and cleaned up after himself. Very polite and friendly. Explained the service as most don't."

"Quick service; explained the problem and fixed it; courteous serviceperson"

"Didn't call before arriving as requested"

"Excellent service and very personable!"

"On time and very professional."

"Larry is very professional and helpful."

"VERY PLEASANT YOUNG MAN. NOT PUSHY."

"On time, proficient and friendly."

"Because he explained everything to us and what he did. Plus, he also explained the costs and told us what he had to do."

"he knew his job and came in and got the job done. Very knowledgeable and courteous."

"Courteous and explains what is done and needed."

"Joshua explained and showed the effects from not having a UV light system installed near the indoor coil for the air conditioning. Had one installed. He did a great job..."

"prompt and efficient"

"Very good tech and very friendly."

"Technician was well-informed about the problem that I had and presented the cost of the repair succinctly. He was very professional about everything and did a really tho..."

"came the same day I called."

"Dustin provided a stress-free experience from start to finish."

"Efficient in use of time, clean, courteous"

"Glen knows our system and the care it requires"

"Was not able to fix the issue that day. Rescheduled for 5 days later. Husband fixed the problem during that time. Spent $84 for a service call for nothing."

"Polite, on time very knowledgeable and very good at explaining operation of system to me. Felt confident we had made the right decision. Would use again."

"He did a great job "

"Tech was friendly and knowledgeable "

"I liked the way Leondard explained everything he was doing cause that helps me to know what I’m supposed to be doing to keep my unit in good working condition. Great job ..."

"Service was provided as needed and questions answered."

"Paul Lukas did a great job adjusting the tankless hot water heater installation to meet Greene County's requirements. While he was making the adjustments, he discovered ..."

"Work finally done right after 3 visits of your men and installation of a defective part. Still waiting to hear from you reguarding discount on original visit and part in..."

"person was very knowledgable"

"I liked the service man. He explained what he was doing. He was very thorough."

"The technician was excellent. My problem is that I had to pay for another service call, when it wasn't fixed in the two previous visits. Just coincidental that service a..."

"Our service man was very polite and addressed all concerns and questions we had about our service here. "

"It took your company over 24 hours to respond to a furnace emergency despite having paid for a service contract. I subsequently learned you only had 1 service man who kn..."

"Have always done a nice job."

"Technician diagnosed problem right away and quickly repaired the problem. Great job! "

"Tech was on time, was courteous, worked efficiently."

"Professional and educates customer."

"the humidifier was repaired but my relative humidity is either set to low or it isn't performing at 100%. It doesn't get above 30% and it is set at 35%. I have wood ins..."

"The tech was very professional and got the issue taken care of very quickly."

"both calls for furnace and plumbing were nothing but sales calls. I was warned that the furnace guy would find mold on something,only a picture on his phone that could be..."

"You changed our appointment time without notifying us,, and then the technician did not come within the rescheduled time."

"Joe explain everything he was checking out."

"Paul was very professional and answered all of my questions."

"Great Service...Andrew was polite and prompt."

"I scheduled a tune up, but had some other issues, a continuously running fan, humidifier not working and unable to control humidifier from thermostat. They listened care..."

"Neat. Clean. it all works again. I request the same technician every time."

"Tech was on time and did a great job."

"Very thorough. Did an excellent job on inspection of the furnace. Knew what to look for and what to expect when testing a component. "

"Dave is an outstanding tech. Very respectful of your home and time. He make sure he has answered all questions and is so very customer friendly. He knows his craft and..."

"Technician was prompt and very nice. I would also like to mention that I really appreciate the reminder calls I get letting me know that I need to schedule for my prepaid..."

"Joe Violet was very kind and thorough about the issue I had with the alerts I was receiving on my thermostat. Also he explained when I would know when filter for humid..."

"early, relayed what he was doing, professional approach"

"It took 4 or 5 trips, from multiple tech,s during the cold spell to get it fixed, but at least it is working now. It ended up being the problem that the supervisor though..."

"Each time your technicians come, there is a soft up-sell on products your company provides. Slightly annoying."

"Just keep doing what you are doing."

"Furnace running great. "

"Professional and thorough."

"The issue was minor, but the service was professional."

"Professional, polite. Could have put on booties, though."

"Larry was super helpful in explaining our system."

"tim did an outstanding job on the work he preformed."

"Ex. service"

"Very impressed with how Gary had barely begun to put on his booties that he was already explaining that he would be asking a few questions about our furnace operation but..."

"Because the problem was recified temporarily. When the weather improves this Spring you will be installing a new motor in the exterior air handler. "

"Dustin showed us everything he was going to do.He also changed our water lines and we are very pleased with it."

"Prompt and helpful"

"Knowledgeable, through, clean and professional."

"I don't feel the technician spent enough time to thoroughly go over my furnace.Based on the time spent by previous technicians I feel I was short changed. I know they log..."

"Service was very prompt and professional"

"Andrew seem to be knowledgeable and knew what he was doing. Very satisfied."

"Fine work"

"Polite, friendly, helpful, solved problem"

"Technician was thorough, professional, likeable. Showed up on time."

"Answered questions. Gave suggestions. Courteous and within time window."

"technician was respectful and knowledgeable"

"I could not be happier about the outstanding service provided by Mr. Foss. He replaced my garbage disposal in an efficient and professional manner. His knowledge and work..."

"Gary Zigmann was very courteous and thorough in his maintenance visit."

"Timely and excellent service Gary very pleasant and explains all work completed"

"Very clean and tidy and informative. He cared about my furnace. "

"Kenneth was on time, polite, respectful and extremely knowledgeable of the service required to fix the problem. I am DELIGHTED with the service provided."

"He came in and fixed the problem right away, he had a great attitude and was pleasant to talk to."

"We woke up to 61 degrees in our main level. This was supposedly fixed last mute"

"The plumber was very indecisive. Cost us $80 and had to call another plumbing company that got the work done without nocking out walls which was the plan for your plumber..."

"Professional, polite and informative. "

"Good service by polite technician."

"Larry is ALWAYS professional and courteous and ALWAYS fixes the problem. He is patient and carefully explains the issues."

"Nicholas was courteous and professional. The service required moving a pedestal sink to get access to the drain pipe in a very small space with difficult access, and clea..."

"Both furnaces were serviced and I specifically asked about why the humidity level was so low and not reaching the level that was set. I paid for 2 new humidifier pads but..."

"No salesmanship"

"Qiuet and efficient "

"My lower level is freezing. I will be calling them to come back out this week. I am thinking I should call late at night so they can really feel how cold my house is. I p..."

"Complete tune up"

"The technician told me that our furnace was dangerous and needed to be turned off. I immediately got a second opinion and the furnace was found to be fine. "

"Dave does great work, quick, efficient and knowledgeable "

"Reliable skilled service"

"Dave is thorough and cares about getting it fixed - when he can get the parts!"

"Technician was on time, seemed quick and efficient, and very friendly."

"There is still something wrong with the humidity level-it is set at 35% but has been reading 21-22% for the past 4 days since the service was done. (Someone is coming thi..."

"Did the job didnt try to sell a bunch of stuff"

"The tech arrived on time. Was polite. Took his time to make sure unit was in good working order."

"Leonard is a very nice, affable guy who also seems to do his job well. My only reason for not giving a higher rating has nothing to do with him. It was the price. But ..."

"Seemed fine at the time. Was anything done with my whole home humidifier? Doesn't feel like its working."

"Larry has always been courteous and professional and willing to answer my questions to my satisfaction"

"friendly and informant "

"Polite, answered my questions, worked steadily the entire time to complete the service."

"Leonard(#341) was GREAT.Very Respectful,Honest,and a very good hearted person.Hope you keep him."

"Larry always does a nice job....he is dependable and trustworthy."

"Miles was pleasant, knowledgeable and answered questions without hesitation."

"Service person took to explain what he was doing and why and answered all questions I asked."

"The gentleman set to work without any questions or troubles."

"I believed I have already taken this survey. the technician was prompt and professional. I keep my service contract because I have found the service to be professional."

"Bart was efficient,patient with all my questions and informative."

"HE HAD TO GO GET A FURNACE FILTER WHICH MADE HIM LATE FOR A CLASS THAT HE HAD."

"Technician was friendly, thorough and honest."

"Technician did a very thorough check on our furnace. He was very friendly and professional."

"Leonard was great! On time arrival, friendly service, knowledgeable, explained things well so I could understand. "

"Leonard is an asset to service experts"

"Larry was very professional, took his time to answer any questions I may have had and completed our service call in a timely fashion. "

"arrived & finished within window."

"I have used Larry for several years. I can trust him and I trust his opinions. I have had techs from your company that I can't trust. I will only request Larry."

"Leonard Ballard was a personable and knowledgeable person. He welcomed questions and answered them to our satisfaction. The workmanship and service were first class."

"Knowledge and personality plus "

"very good inspection of heater, needed part, showed me old one excepted suggestion to get part. Very Satified"

"The team was excellent!"

"Couldn't give a higher rating"

"Larry has been here before. He did a good job then and now. In and out with no fuss no muss."

"They were able to come in a very quick window of time. Nick was very knowledgeable in determining the problem and what would need to be done"

"WHEN THE TECH WAS FINISHED, HE CAME UP AND TOLD ME WHAT HE DID, TOLD ME THE EFFICIENCY WAS VERY GOOD AND CHANGED THE FILTER. I ONLY HAD THE EFFICIENCY RATING ONLY 1 OTH..."

"On time, thorough, professional job."