Commonly Available Job Positions at Knochelmann Service Experts Heating & Air Conditioning in Cincinnati Jobs at Service Experts Heating and Air Conditioning General Manager The General Manager is responsible for directing and arranging all activities of a Service Experts Heating and Air Conditioning service office. The General Manager manages the P&L, steers sales, and provides leadership to all staff and processes for the location. Service Technician The Service Technician conducts diagnostic, service, and/or maintenance work on residential and/or commercial HVAC equipment and accessories. The Service Technician interacts with residential and/or commercial customers to provide answers to any and all questions, resolve concerns, and confirm complete customer satisfaction. The Service Technician also advises the customer of recommended products and services and works under the direction of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician performs HVAC equipment and accessory installation and start-ups on residential and/or commercial sites. The person in the position also conducts installation and service on inside air equipment and accessories, as well, and has the expertise to comprehend controls and wiring diagrams and schematics. Customer Service Specialist The Customer Service Specialist handles customer inquiries, concerns, and billing questions with the highest degree of consideration and professionalism to solve customer concerns with a one-call resolution. The Customer Service Specialist is also charged with assisting in day-to-day operation of the Service Experts Heating and Air Conditioning service center. Dispatcher The Dispatcher, following company radio and pager policies, dispatches calls to Maintenance Technicians, Installers, and Service Technicians. The individual in the position also interacts with the customer to confirm the customer is informed of scheduled appointments, answer queries, and to help resolve problems. The Dispatcher strategically plans and routes the most suitable technicians using established company policies.