"Knowledge and personality plus "
"very good inspection of heater, needed part, showed me old one
excepted suggestion to get part. Very Satified"
"The team was excellent!"
"Couldn't give a higher rating"
"Larry has been here before. He did a good job then and now. In and out with no fuss no muss."
"They were able to come in a very quick window of time. Nick was very knowledgeable in determining the problem and what would need to be done"
"WHEN THE TECH WAS FINISHED, HE CAME UP AND TOLD ME WHAT HE DID, TOLD ME THE EFFICIENCY WAS VERY GOOD AND CHANGED THE FILTER. I ONLY HAD THE EFFICIENCY RATING ONLY 1 OTH..."
"On time, thorough, professional job."
"My 4 ton central air unit was working prior to service (9/7). When the weather heated up 2 days later (9/9), I discovered it didn't work. I let Knochelmann know about thi..."
"Leonard was great. He was very efficient, courteous, and businesslike."
"very pleasant person-came on time, patient with my dogs-just overall nice"
"Air went out 10pm, tech that called back said he probably wouldn't make it until 1am. I could tell he had no desire to come that night. He encouraged me to wait until mor..."
"Leonard very thorough- and a great teacher re maintenance. "
"arrival within time range given, telephoned about 30 minutes out"
"Promptly diagnosed the problem late in the day and returned the next morning to install the defective part."
"The installers arrived on time, and worked efficiently to get the airconditioner installed. Cleaned up well."
"Very courteous, professional, and thorough.
"Service tech was personable, efficient, explained everything, most importantly, was professional. "
"My system is running efficiently."
"Very professional person, showed his knowledge about what he did."
"very courteous and informative "
"He called ahead, was friendly and knowledgeable and tolerated me hovering and asking questions. "
"He was professional, and knowledgeable. "
"The service service tech was very friendly and straightforward. He informed my wife what's needed and explained why. She was very comfortable with him"
"Corrected the problem as requested and service tech was easy to work with."
"The technician, Jeff, was very thorough, explaining steps we should take to maintain our system in between servicings. "
"Tech didn't try to sell my son anything or take advantage that I was not there"
"Seemingly competent and friendly service."
"The technician seemed to do a very thorough job servicing the AC units and the electronics of the equipment."
"Tech was very helpful but I was surprised I was charged a full visit fee. When I asked if he could go ahead and do a maintenance check, he said I would have to schedule ..."
"Larry was very knowledgable, friendly, and reassuring."
"Jimi was extremely professional, personable, efficient and friendly. He immediately identified the issue, we agreed to a fair price, he left to pick up parts (and returne..."
"The tech was courteous and friendly. He arrived on time. The area was left in good condition. The air conditioning unit was working within specifications, no work was nee..."
"Friendly, fast, professional service"
"Very courteous, efficient, friendly and professional"
"Bart worked quickly and thoroughly. He explained everything he did as he went along."
"The technician was timely and friendly."
"I was told that 2 items in a/c needed replacement & are in warranty. Have not recvd. Any follow-up.?????"
"Technician was very personable, professional, and explained everything clearly.
Please note. There is an error on my phone number and I couldn't correct it. Phone ..."
"Technician covered his shoes when he came into our house. Was careful to keep his work area clean and leave it as he found it. He was also very courteous and friendly. Se..."
"Technician was very courteous and seemed very knowledgeable. Answered our questions. Was very respectful of our space and kept things neat and clean when he did his work."
"Larry was prompt, listened intently to my explanation of the situation , was courteous, patient, thorough & quickly assessed , diagnosed & quickly remedied the issue. He ..."
"The service expert was polite, clean and thorough upon entering and completing his work."
"Professional, efficient andt horough"
"Dave did an excellent job."
"Very thorough in showing and explaining things to me"
"Dave was prompt and did his work very professionally."
"Larry's been providing us service for several years. He always gets the job done and is very professional, capable, dependable, timely, and friendly. I'd highly recomme..."
"Technician was great to explain what he was doing and why and really checked every thing thoroughly."
"Larry is always welcome here. He has serviced our system many times and we feel 100% confident that he will do the best job....and he does."
"His dedication to getting the heat pump to work dispit the problems. "
"Very professional service."
"Alex was very informative and made me feel he knew exactly what the problem was and explained it clearly to me. Very professional in his approach"
"Alex S was very friendly and professional. He came earlier than expected and was able to diagnose the problem quickly. Within minutes, our AC was running again. Alex wa..."
"Easy scheduling, always on time, polite service tech"
"nice person --helpful--did a through job"
"Excellent service rep.
"He did a great job checking everything out "
"He was very knowledgeable and helpful."
"GREAT Tech.Very respectful and willing to answer any questions that I had.Excellent Personality."
"The furnace is only 3 years old. I can't understand why it needs a large repair."
"I already answered this on a survey I took the day that Larry was here.
and ;you are suspposed to send me a gift card for Starbucks Coffee"
"The technician arrived in a timely manner, was very professional in completing the maintenance inspection."
"On time, answered all my questions and very polite/excellent people skills."
"Very nice and professional."
"Tech was very professional - efficient and took time to explain and answer questions."
"Person did everything promised and in a timely manner"
"The service visit was timely and the technician was friendly."
"Dave did a great job when he showed up, and within an hour or so, had the A/C working again with what appeared to be not the easiest fix situation. The only reason I di..."
"Larry listens to my concerns and addresses them. Answers all my questions,
is very through Very nice man and very knowledgeable. Would ask for him
"Dave was very conscientious and thorough in his investigation and the service he performed. He was pleasant and helpful and continued to live up to the very high standard..."
"courteous and efficient"
"I did not give a 10 because this visit was the result of having already had a maintenance annual visit. Felt like the problem found could have been found on the initial ..."
"The serviceman (Alex Steeley) was very courteous, thoughtful and helpful in explaining the problem with my air conditioner and extremely efficient in arranging for quick ..."
"Jimi replaced a toilet that has been trouble for months. He was professional and polite and got the work done quickly.
"Alex did a great job servicing my unit. He was very polite and courteous and explained everything he was doing while performing his tests. Thanks Alex"
"Service call was on schedule and the technician was polite and professional"
"Nice to have phone call answered by a real person early on a Sunday. Technician was out within a few hours. Explained clearly what the problem was. Even though 1 of my 2 ..."
"Tech was friendly and seemed knowledgeable. Worked quickly."
"My tech was very through and pleasant "
"the tech did a wonderful job and explained all my options."
"the service man was very courteous and answered all questions"
"Nick was very professional and knowledgeable about what he was doing."
"Larry was very courteous, very thorough & very knowledgeable & experienced."
"very professional, arrived on time, explained everything in detail"
"On time and serviced both parts of the AC system. Gave me a summary of the system condition after he had finished."
"Larry was on time! Very courteous and explained was he was going to do. I spent my career in public service and courtesy, and good manners are top of the list for me."
"Jimi did a great job of meeting on the plumbing needs we had with our bathroom remodel."
"The agent discussed fixing problem,
"Service man told me that my AC uses the new Fremont."
"Nice serviceman, not pushy"
"Larry was able to find a leak in the system and was able to successfully repair it."
"Jeff was courteous, clean, on time, and did an excellent job. "
"Very polite. Excellent expertise and on time"
"During my annual service inspection, Jeff identified the cause of and answered a question I mentioned. Everything is working fine."
"Larry was very professional, honest, and diligent. I will definitely request him every time I need something looked at."
"Bart was very patient and explained what I needed to do to care for my unit."
"The service provided BT Tech Jeff and home office support of Colleen has been outstanding."
"Dave Seible was very courteous and thorough. He was respectful of my home (wore booties while inside) and professional."
"Larry assisted Alex to replace the AC coil on our AC unit. Larry was extremely knowledgeable, experienced and helpful during this call. Larry obviously is very experience..."
"Alex is an excellent technician. He is knowledgeable, helpful, very observant. He diagnosed a problem with our AC coil that has gone undetected through the past several r..."
"Did not receive an advance call"
"I would've rated Bart 10, however he did not have the correct UV light bulb for the air filter when he arrived and had to make another trip. When we had our annual servic..."
"very responsible and knew what he was doing"
"Larry was efficient, helpful, and extremely friendly. He checked all possible avenues to figure out a solution to my problem. He was very informative and helped me unders..."
"Was a quick and professional job. Went right to work and checked the system. Afterwards letting me know what he found, did, and recommentions. "
Technician arrived on time, explained everything that was done.
"Larry is great. very personable, on time and a pleasure to have service of HVAC needs"
"Your rep showed up in the time-frame scheduled, was very pleasant in our conversatiions, very efficient in handling the maintenance."
"The technician could have done a better job of cleaning up the area after the installation of the sump pump."
"Technicians are professional and considerate"
"Technician who was dispatched didn't do anything to diagnose the problem. Yet gave us an estimated cost to fix the problem that was outrageous. When asked why it would..."
"Alex was very friendly, knowledgable, thorough and he found a nagging problem tht the last 2 or 3 service calls did not find resulting the need to replace the cooling coi..."
"Alex was very personable, in a positive way, very professional and explained any issues he thought we should be aware of."
"He did an excellent job. We were moving and he did everything to comply with the inspection report. "
"he did an excellent job"
"This rating represent the person that came for my A/C service. I am a bit disappointed that my dampness smell did not get resolved over the last 2 years. The service pe..."
"I always ask for Larry! I feel that I can trust him and that he won't recommend something unless it needs to be replaced or fixed.
"Tech was very thorough, provided me with information, answered all of my questions and very detailed when providing me with information concerning the status of my furnac..."
"Friendly, competent, courteous, knowledgable. Diagnosed a problem with the AC cooling coil after a failed attempt last October by a different technician."
"Service was efficient and well done. Service tech was very friendly and professional."
"We like to have the same tech (Larry) and trying to request him had us booking more than a month in advance."
"We have used your service for a few years, and today's tune up was the most thorough and efficient we have received to date.Plus, not only was the tech, Alex, very good, ..."
"Polite, knowledgeable, friendly"
"Dave Seible always does a very thorough and excellent job servicing our system. He is very courteous and knowledgeable. "
"Arrived on time, courteous service."
"Tech was on time and thoroughly explained the results of his maintenance."
"He didn't go over his scribbled notes, and I could not understand them."
"He called and said when he would be here, and he was on time. He was very knowledgeable and told us what he would be doing."
"Arrived on time.
Nick explained what the job required and what the follow up job would require.
"Alex was clear and direct with what he was doing and took the time to do it right."
"professional and knowledgable "
"Professional respectful tech"
"Did a good job. However, furnace did not work after and another technician had to come out and repair."
"he did a good job and fixed the ac"
"technician was really good. Explained recommendations and suggestions and what he was doing/why all very well. Polite, easy to work with, careful and efficient."
"dispatcher called said he was 15 min out the 20 min later driver called said he was 20 min out"
"4-6pm window. Call at 5 to say it would be closer to 6. Tech showed up at about 730pm. He said he informed dispatch it would be much later than 6. An update call would ha..."
"On time phone call and arrival. Very polite, careful, efficient and friendly technician explained everything he did, showed me readings since I showed an interest in the ..."
"Alex is a personable young man. He definitely appreciates his job and the company who recognizes his talent.You did a great job in promoting him and paying for his traini..."
"The service guy is great - is attentive and very personable."
"friendly, knowledgeable, answered my questions"
"service was provided very quickly, tech was very personable and nice to my dog"
"Technician worked very hard to see that the job was done right."
"Larry was very thorough and courteous."
"Was disappointed in the plumber's level of expertise. It was almost like I was telling him more how to address our issue than he was. Had to write a check as his credit c..."
"Excellent phone service and communication. Serviceman very polite, new his job, and did an excellent job."
"Alex was courteous, knowledgeable and efficient."
"Good Job very proficient"
"Friendly and nice person . "
"He do not complete the job to my satisfaction"
"I gave him a 10 due to the fact that he was knowledgeable about the service he provided as well as going above and beyond to inform us of products available. He informed ..."
"Our problem was finally solved with our furnace, plus he noticed our humidity was too low for this time of year, and the colder weather, so he adjusted as was needed."
"Knockelman employees were very professional and helpful."
"answered all my questions, helped to fix clogged pipe"
"Unsure why the furnace was put so close to the outside wall that the workers damaged the wall covering. None of the promised steam valves were replaced."
"The Tech was very efficient and it was a quick service call."
"Jim worked a long time but did resolve the problem we notified Service Experts about Service Alert Code:276 on 03/13/2017 at 05:46 am."
"Technician was courteous and knowledgeable"
"Your serviceman found to high AMP's to the Air.Conditioner and recommended a compresser saver, which I added. Hopefully this will extend the life of the unit several yea..."
"Larry is the technician that we requested, and he was able to make an appointment that afternoon. :)"
"Your technician volunteered helpful operating and maintenance tips. Nice guy ... good tips. "
"the service guy was nice and seemed to be knowledgeable:However, I find it interesting that every service visit ends up costing me around the same $$ for "repairs"... "
"Larry was friendly, prompt, efficient and spent time listening and explaining what he did, what I needed to do and provided recommendations."
"You guys were actually early! Did a nice job virtually incident free."
"very through & polite & he likes cats!!"
"Excellent service with a polite friendly manner"
"Leonard was very professional, clean and I was comfortable alonewith him in my home."
"Pleasant manner, courteous and answered all my questions. Explained damper on humidifier. Sold me a discounted annual service agreement.I hope i get Leonard next time."
"LB was friendly, courteous, knowledgeable, and considerate. He seemed very interested in getting it right."
"Great communication regarding arrival time. Friendly and courteous."
"Friendly, informative, helped in decision making for updating unit"
"Came to house within time frame scheduled. Taught me about what he was checking and why. Very nice"
"Technician was great. Very professional and knowledgeable."
"The technician was prompt, very pleasant and knowledgeable, and efficient."
"Very thorough & knowledgeable,also about the information that they discussed"
"On time, thorough, and friendly."
"I already took this survey but will again. the tech was great. on time, knew what he was doing, stayed til job was done - was excellent all around. 10 stars!"
"The technician was very friendly and professional. Answering all my concerns."
"Service person was courteous, knowledgeable."
"punctual, professional, didn't try to sell us anything extra"
"Larry was prompt and professional"
"The technician was respectful and knowledgeable about my unit the help was servicing. He answered all my questions ."
"Bart was extremely knowledgeable, went above and beyond to diagnose and then fix a complex issue we had with a burned out furnace board. Stayed late, wasn't rushed, and r..."
"The technician was very thorough and explained what he was doing and what we need to do on a continual basis."
"Larry found a couple of problems in my furnace and took the time to do some delving to find out that it was still under warranty -- he said it required about 5 phone call..."
"The technician was friendly and professional. Rendered services were completed in a timely manner"
"Technician was very competent"
"Service man's appearance "
"Very nice person and took care of a small problem quickly"
"The technician arrived at the time scheduled, performed maintenance and explained what he was doing. He was careful and neat. He cleaned more of the filter system than pr..."
"Very knowledgeable and answered all my questions
Handled all our current needs"
"Larry was very informative and professional."
"He is very nice and friendly and takes his work very seriously. He did a thorough inspection and changed what needed to be changed."
"Did a very detailed service, very knowledgeable and very pleasant and helpful to talk to. Fixed the problem with humidifier (when thermostat was changed by you in summer,..."
"The service expert was very knowledgeable and took time to explain everything clearly."
"Patient, courteous, almost on time."
"Nick and the other plumber were very professional and completed the repair. The final cost exceed the estimate as Nick said the difficulty was more than expected. "
"The service representative did not seem very interested in what he was doing. On the report he gave us he said we did not have carbon monoxide detectors when, in fact, w..."
"The tech was thorough in identifying a small gas leak and that the shut off box by the air conditioner unit need replacement."
"Tom was very thorough, and took the time to explain the best way to keep furnace working at high efficiency. Also answered all my questions on maintenance."
"Prompt, good service, good explanation of equipment "
"Very thorough workmanship.
Friendly and easy to communicate with. "
"Bart performed the most thorough preventive maintenance of the furnace of any technician."
"He told us a lot of things about our heating source we did not know"
"the technicians were very professional and friendly"
"The fellow who came to give us a quote on a new air handler and heat pump was very nice, but I still haven't heard back from him. I think he might have tried to call whe..."
"Technician was very nice and extremely helpful."
"Serviceman was quick and efficient."
"Service was completed in a professional manner. Technician was polite."
"Kind and professional service "
"Promt, polite, and knew what he was doing "
"Prompt service, personable technician"
"They were about an hour late past there arrival time window"
"PROFESSIONAL, KNOWLEDGEABLE AND COURTEOUS."
"I had the heat turned off before they got here because it was nice and I had the door and windows open. They turned the heat on in order to check the furnace and when th..."
"Technician was very courteous."
"Your tech was knowledgeable, friendly, and made sure we understood everything."
"Eddie is great! I feel very sure that my furnace is in tip top shape when he does a tune up. "
"The service/install Techs were cordial on arrival, and professional in performing their job.
"Stan was very courteous and respectful of my home while he completed the Plumbing Repair of Leaking Pipe Joints in the basement without leaving a mess. His work was very ..."
"The technician Gary Zigmann was very thorough and informative. He gave me all the information about the service and options to keep my system in good order"
"Reply to service was very quick. Appreciated that. The technician was a little rude in putting me & Stevenson's down in what we know as women. Comments were like we were ..."
"I have used Service Experts exclusively over the years as the service has been great !!!"
"He answered all my questions and installed a air filter for me."
"Mr. Zigmann was very professional, polite and friendly."
"My air conditioner hadn't been cooling the house for four days. I called around noon on Friday and was given an appointment between 2 and 4 p.m. Super service!"
"Of course, Saturday service is always going to be an issue. That being said, the tech solved the problem. I question why the problem occurred in the first place... this..."
"On time, called ahead, efficient in a timely manner, was very personable& information. "
"Technicians are always knowledgeable and friendly."
"The technician, Josh Peters, was prompt, knowledgeable, efficient, and friendly. Before this visit, I was thinking of changing companies because pushy sale tactics was us..."
"Mr. Lukas gave me detailed information on repair or replace estimates. The estimates were in line with prices from other companies. He represents the company with a cle..."
"Quick and efficient with service and thorough with his explanation of the issues. We are now informed. "
"3 GUYS showed up and they took their time, tested every think about my heater ,spoke to me about the age of the heater, and answered all the questions I had about it, it..."
"Joe was on time, and explained clearly what he was doing. He was neat, friendly, and courtious."
"The service expert was very knowledgeable and completed the service efficiently."
"All qualifications were met and the Serviceman was very courteous."
"Kenny is such a professional."
"Technician Bowling was very cordial, and professional in his work. He kindly showed me, in detail, the problem with our furnace and offered an acceptable solution.I recom..."
"Anthony is the best! He takes his time to explain things so I can understand"
"Anthony arrived on time, was professional and experienced."
"Your service expert was very curtious and a pleasant person. He took his time and did a very good job of checking the furnace."
"Everuthing was done thoroughly and thoughtfully."
"The technician was courteous, efficient and performed the service I requested. "
"Our tech was friendly and professional"
"Technician was very friendly and efficient."
"Dustin called to let us know what time he would arrive. I explined what I wanted, he picked it up and installed it in a very short time. I was pleased with his work."
"The technician found the problem, and made a temporary repair - but was unable to replace air release valves, that have become corroded and inoperative. This was not s..."
"Efficient, fast and explained"
"Joshua explained everything to me and was very courteous and respectful. Great job. "
"Stan was on time and did the work quickly and everything works.p"
"Nathan was courteous and answered all questions well"
"The technician, I think his name was Ali, was knowledgeable and professional. He took the time to answer my questions and explain what he did."
"but not plumbing services"
"Serviceman was on time and very courteous. He completed the service promptly."
"The technician did his usual thorough inspection and answered all our questions while giving us his reported findings."
"things were taken care of"
"promptness, friendliness, great job"
"Technician was professional & effecient"