Training & Development

Career Training Opportunities from Knochelmann Service Experts Heating & Air Conditioning in CincinnatiCareer Training Opportunities from Knochelmann Service Experts Heating & Air Conditioning in Cincinnati

Sales Training
The sales training contains:

  • Five (5) Residential Sales Consultant classes yearly.
    • Two week course focused on technical and sales to better equip the RSC for success in their market.
  • Two (2) Commercial Account Manager classes yearly.
    • Two week course focused on technical and sales to better equip the RSC for success in their region.
  • Two (2) different sales courses provided for General Managers biannually, totaling 4 ½ training days, focusing on sales culture and everyday sales management.

Technical Training
The technical training for technicians includes:

  • Furnace and air conditioning tune-up procedural training biannually
  • Heat exchanger and CO inspection yearly
  • Technical communication and ‘build-a-tech’ biannually
  • Ongoing NATE certification and specialty programs as needed

Service Experts Heating and Air Conditioning is investing in supplementary education through the launch of a Learning Management System, to drive assigned and ad hoc courses to better train our technical staff.

Miscellaneous Training

  • Twice annually, conduct Operational Excellence for General Managers, to give support, resources, and structure for running a business from the P&L aspect.

Customer Service Specialist

  • Semiannually, perform outbound calling over a one (1) day program. In this course we cover heating, ventilation, and air conditioning basics, what makes people invest, calling procedures, scripts, customer purchase indicators, and controlling customer objections.

Dispatcher

  • No formal classes provided. Ongoing training provided by the General Manager and appropriate staff at center level.

Sales Training
The sales training contains:

  • Five (5) Residential Sales Consultant classes yearly.
    • Two week course focused on technical and sales to better equip the RSC for success in their market.
  • Two (2) Commercial Account Manager classes yearly.
    • Two week course focused on technical and sales to better equip the RSC for success in their region.
  • Two (2) different sales courses provided for General Managers biannually, totaling 4 ½ training days, focusing on sales culture and everyday sales management.

Technical Training
The technical training for technicians includes:

  • Furnace and air conditioning tune-up procedural training biannually
  • Heat exchanger and CO inspection yearly
  • Technical communication and ‘build-a-tech’ biannually
  • Ongoing NATE certification and specialty programs as needed

Service Experts Heating and Air Conditioning is investing in supplementary education through the launch of a Learning Management System, to drive assigned and ad hoc courses to better train our technical staff.

Miscellaneous Training

  • Twice annually, conduct Operational Excellence for General Managers, to give support, resources, and structure for running a business from the P&L aspect.

Customer Service Specialist

  • Semiannually, perform outbound calling over a one (1) day program. In this course we cover heating, ventilation, and air conditioning basics, what makes people invest, calling procedures, scripts, customer purchase indicators, and controlling customer objections.

Dispatcher

  • No formal classes provided. Ongoing training provided by the General Manager and appropriate staff at center level.
Knochelmann Service Experts Heating & Air Conditioning
11260 Cornell Park Drive, Suite 703
Blue Ash, Ohio 45242

Phone: 513-273-5771
Email: cincinnati@serviceexperts.com
J10675, M7060